Geek Squad

I went to the Geek Squad counter to ask some questions on virus removal. The guy at the counter was so short and rude I turned right around and will never go back!!! more

I am not what you consider a ""computer savy"" person. I can turn it on, send and receive email, and purchase to school books. About a month ago I received a call from my bank asking about some questionable purchases. I stated, ""No those were not infact NOT my purchases"" and was promptly sent a new card. Concerned I traced back my spending and suspected an online purchase was the source. My roommate then suggested that my pc might be infected. UGH! With limited experience I was weary of some of the advertised computer repair services. So I called the biggest name I could find, the Geek Squad and made my appointment. The technician came to my home a couple of days later and proceeded to work on the infection. $250 dollars later, the technician finished his service thanked me for my business and left. 2 days later I get another call from my bank asking about another $900 charge for on my new card. Again I said, ""No"". By this time I frustrated and concerned about my rent check bouncing. I called GS to alert them to the recurring issue that their technician failed to correct. Upon calling I was rudely told I must have done something to reinfect my machine. I am 100% that it is still the same intrusion as I only use this for school. The representative was also unwilling to even consider that they didn't fix it properly and I was promptly told they could not help me any further. So I was left with a computer that is sharing my personal financial information with the world. I started searching the web for an alternative when I found, Secure Remote Support, which offered to fix my issues for less than half the cost of the Geek Squad. Wow! I wish I would have known that before I just gave away $250. And being a college student and being on a budget, I opted for the $79.99 virus removal service. After remotely connecting to my netbook (I didn't even know that was possible), Joe hopped in the driver seat and in 2 hours my computer was operating flawlessly again. The malicious program was indentified and removed and I was given the ""No Fix No Pay"" Guarantee. A couple of weeks have passed and I am happy to say that I have had no more strange charges to my card and the issue my PC had are no longer mine. :) Thank you secure remote support for being able to do what Geek Squad could not. more

I had a horrific experience with the Geek Squad (the first of poor geek squad experiences in the Olympia are). It was a complete and total nightmare. \r I took my computer in to have it examined and fixed, they promised me it was (after I paid an incredulous amount of money) only to get it home and discover it was still having trouble. \r How can you assure your customer you fixed a problem if you didnt? \r Im astounded they have customers coming back. \r \r I called the manager of the store and assured him Id be taking my business elsewhere - with no apology or anything on behalf of them. \r With various additional outrageous Geek Squad experiences under my belt I finally gave up on them all together. \r After reading reviews online I was comforted to find I wasnt the only one with to experience such poor customer service by this company. \r I found a company called Secure Remote Support and decided to give them a try. \r They were curteous and understanding of my frustration resulting from my dilemma. \r The technicians at Secure Remote Support had my computer up and running in one day - with the guarantee of my money back if my machine wasnt fixed to my expectations. \r ive had no further problems with my computer but if I do, I know where my business will be going. \r \r www.SecureRemoteSupport(dot)com is highly reccomended if youre looking for extraordinary customer service and for a job done right. \r Pros: NOTHING! Cons: Price, Quality, time spent more