Gateway Kia of North Brunswick NJ

First of all, the review written by "Smartone" is someone working there, you can find the exact same review all over the web...Consumers don't go to several websites to post something positive...they will only do this when they had a negative experience--also people don't Bold the font every time the name of the dealership is mentioned...way to go Kia Customer service. ANYWAY, my boyfriend and I had a TERRIBLE experience at this dealer...We went over the weekend to try to find him a new car. We walked in there letting them know, his credit score was low, he had X amount of dollars to put down, and X amount of dollars to spend every month. After going back and forth for a while...we settled at $50 more a month, which was him being flexible. The paperwork was printed, and the contracts were signed when we left..the accountant who assured us "He was extremely good at his job" said it would be a go on Monday. My boyfriend went to trade in his vechicle (which was crap..but we also told them that RIGHT off the bat)...When he was called into the office...all of a sudden the deal was changed and $100 more a month. They used several sales tactics to get him to pay more...claiming the bank didn't approve the loan...etc. After a lot of back and forth, they still said they couldn't give the deal that was signed for and promised. They also tried getting him in a different car. They wasted 12+ hours of our time over a 2 day span...definitely a sales tactic to wear you down until you are so frustrated, you are willing to sign anything. Absolutely disgusting business practices and customer service. This place definitely lives up to the stereotypical car dealership experience. I guess if your credit is good, it would be just like any other place. But they assume since you have bad credit, you don't have options. We walked....leaving them with zero dollars "to feed their families" (yes, that line was actually used)...and hopefully an Ego reality check...Place sucks. more

I purchased a Kia from Gateway Kia of North Brunswick. I enjoy my Kia Forte. The sale's person had me fill out a survey of their service to me before I signed any papers for my new car. What's up with that? I would have not giving them a good rating simply for the amount of time they made me wait around for. I had all intentions to go to other dealers but that did not happen. I was there from 12:15pm - 5:30pm. We had reached a deal in approximately 2 hours or so. They had me wait around all day until 5:30pm before I went inside to sign the paper work, while my sales person was out selling cars to other customers. I came close of walking and telling them to forget the deal. I want back my survey so I can tell them what I really feel about their service. I will never buy another car from this deal and do not recommend them to anyone. They blow any feature business with me or me referring anyone to them. I would not buy from them because of poor service and making people wait around wasting their day. more

I had purchased a new Kia from Gateway Kia of North Brunswick. I just wanted to take the opportunity to express both mine and my husband's gratitude for the friendliest and most professional manner your dealership extended to us. I have to admit that purchasing a car at Gateway Kia of North Brunswick with sales professionals such as yours was one of the most gratifying experiences I have had. Our salesperson took his time with us and was patient - to be sure we got the right car for our needs. The finance department was a pleasure to deal with as well. We never felt pressured. He took us through the financial contract and extended warranty portion, which we also purchased, with expert care and professionalism. I can honestly say that although we live a little over an hours drive away, we would not hesitate to return to Gateway Kia of North Brunswick to purchase another vechile in the future. Thank you for a wonderful deal and experience. more