First, setting the appointment over the phone: My wedding is not very far off, and I did not appreciate the person on the other end of the line making me feel bad that my date was not 6 months out. The experience at the shop started out well - the girl who was helping me was very kind and attentive. I found a dress I really liked, but she told me that it was not in stock with their supplier and if they could get one in it would not be in time for my wedding. She said that her manager would graciously allow me to purchase the sample (the one I was trying on, the one that had been tried on by countless other women). I was grateful, but concerned as the dress was soiled on the hem from being dragged around the shop while being tried on by other brides. There were many beads that were loose and appeared to be falling off, I found several snags in the fabric as well. I asked if they could discount the dress, since there were so many problems that needed fixing, which I would have to pay to have taken care of. I was told that the manager would graciously give me 5% off. WOW! Thank you soooo much! That is not enough to have the dress cleaned! I was told they would clean it, but that is all. I was worried that if I pressed for more of a discount I would seem to be insulting them, but I was reminded by my sister who was there that the fact that they would expect me to take a dress with flaws for the full price was an insult to me and my wedding. I asked the sales girl to hold the dress for one day so I could think about it - she said yes, but immediately her demeanor changed. She was no longer the kind, helpful salesgirl from before. She ignored me, I heard her talking about me to another salesgirl, and caught her on Facebook when she should have been (and had told me she would be) helping me with a few more dresses that I wanted to try on. I was NOT impressed with the sales people in this shop. The atmosphere is lovely, the dresses lovely (AND pricey!) but the people were not so lovely. I would definitely recommend that you go somewhere else! I actually found my dress about 2 hours later at another shop: Ball & Bride in South Jordan. I had a great experience, the owner personally attended to me, stayed late to help me find exactly what I wanted.
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