I deducted one star because of the time involved. I really believe I was 'forgotten'. For a routine oil change and checkup, it took over two hours. I was early for my 8:30 appointment, and it was almost 11:00 when I final drove out. Not until I asked about my vehicle did it suddenly materialize as done. I know construction is going on, so that probably slowed down the works, but I would have appreciated an update since I was sitting in the waiting room.
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