Freeman Toyota

I was in to get my wifes car maintaince when a sales men asked me to if i would be intrested in trading my truck in today. I was looking to get out of my Ford F250 and get in something newer so i agreed to sit down and talk with the gentelman. After 6 hours of being there just to try and get it a vehcile and get the paper work started we agreed on payments being 590 payments zero percent finance. I agreed to trade in my truck and move forward with the purchace since they got my payments down around to what i have been paying for my Ford F250. Jay (head of sales) who sold me my Ford F250 at Holt fiat in 2011 was the main guy I been running back and forth with. He said he got me approved and gaureentted me the deal. We signed the initial by the papers and agreed and off to the back I went. After sitting in the finance room for over 30 mins the papers start to come where you sign this and that. They start to throw the papers at me and speed me up trying not to give me the time to read over what am signing. Well I didn't let them rush me and coming to find out not only was my payments not 590 they were 680. That's with no extended warranty no gap insurance no anything. First sign so I threw that paper to the side not signing it. Looked at the next not only was it not Zero percent it was 7 percent. At that point my blood was boiling. So I stopped there and asked to have the keys back to my Ford. The finance guy Russ then asked me to speak with Jay saying that he didn't want Jay to think that he did something wrong and ran me off. I spoke with Jay to let him no I was not happy. He said take the truck for the weekend sign nothing no contract and come back Monday morning to get everything squared away we will have you taken care of and all will be right. So I took the truck came back in Monday morning to find myself waiting another hour to see a finance guy. At this point I told him I have 15 mins then I have to leave for work. We sat down and he said well can you come back at 8pm nothing is ready. I was piseed now I have 7hours of my time being there. I came back at 8pm like asked. Walked in asked for the people I needed to speak with and 1 hour and 15 mins later I was in the back sitting down going over the paper work and once again nothing was as promised before so I give the keys back to the tundra and walk out to my Ford and ask them to give me my keys so now 8 hours and 15 mins in to this. They first bring me a key that does not go to my truck wasting more of my time. 15 mins later they bring me my key I start my truck there was a Mercedes parked behind my truck and I could not pull out I told them someone needs to move this care before I drive over it. 30 mines later they find the keys to the car and get it out of my way. So after being there 9 hours and coming out with nothing but wasted time and anger I would highly suggest not a person waste their time in that dealership. I will be making this well known. First from there Facebook page Second here third is other free media and 4th its will get even better. more

The salesman is funny, helpful, polite and easy-going more

No high pressure salesman. more

We had a pleasant experience negotiating the details with Dustin, Rodney, and Denise. Trent (another manager) also showed us the invoice upon request on a separate visit. It felt good knowing that we were working with people who were open and honest with us. The dealership also loaned us a corolla while we waited for our Prius to arrive. more

BEST TOYOTA DEALERSHIP I HAVE EVER WORKED WITH. THIS IS MY 8TH TOYOTA IN 20 YEARS. EXCELLENT PRESENTATION, WILL BUY AGAIN FROM THIS DEALERSHIP AND SALES PERSON!!!!! more

A comfortable, delightful experience. more

On my first visit, I told them I wanted to try different types of cars before deciding on a vehicle. The test drive was great and my sales person did not pressure me to make a decision that day. When I decided on the Camry, I wanted to come back to this dealership for the purchase. more

TERRIBLE SERVICE AND TERRIBLE BUSINESS PRACTICES!! I recently purchased a vehicle from Freeman thinking it was my dream car, when come to find out they had sold me a lemon. I took the car back 2 days afterwards after taking it to the shop and they told me they they would not take the car back or even fix it. Whatever you do people, im sure the other sales people are great.. But do not... I repeat.. DO NOT DO BUSINESS WITH A SALES CROOKS NAMED KEVIN OR ALVIN. THEY WILL RIP YOU OFF!!! more

Great. Experience. Ken Laird was excellent. more

People were excellent! Everyone we met and talked with were knowledgeable , helpful, friendly and pleasant! more

Excellent service. Great sales and finance people more

It was all made in a considerate time and friendliness. I really enjoyed the purchase I made at this Freeman Toyota. more

Very friendly staff. Would buy my next car from them more

Thanks Adrian!!! more

Adrian Brown always takes great care of us. We return there because of his service. more

The entire process was handled expeditiously and professionally! more

I was pleased with the service, it was an nice and easy to buy a car.I will refer my friends and family. more

Excellent experience, 3rd new Toyota we have purchased, by far best experience more

Great fast service. Financing was very easy! more

Yes I would return. Service was outstanding more