What I liked most about being in Freedom Debt Relief?s program was their amazing client service staff. They helped my wife and I through the toughest financial and emotionally trying times of our lives.
I especially want to thank the FDR L.A.R.U. team, who stepped in and got one collector, who was just horrendous, off our backs. (FDR?s L.A.R.U. department is staffed with specialists who help clients with overly aggressive creditors.) We loved that, unlike many companies out there, FDR didn?t rely on some ""outsourced,"" over-seas call center to handle their customer services. When you call them, you will always get one of their in-house U.S. professionals!
I was truly amazed at the level of knowledge and expertise their agents had. And they were always so polite and friendly ? I never once encountered a ?do I really have to explain and/or solve this for you? kind of attitude. If they didn?t have an answer right then and there, I would get a call or email the next day with what I needed.
Over my 2 years in with them, I really got to know several people there, and their support meant the world to me and my wife as we crawled our way back from the brink of bankruptcy (caused because my insurance refused to cover a certain illness ? but that?s another story).
Needless to say, I wasn?t surprise when I read in San Francisco Business Journal that they have been named to several ?Best Places to Work"" & ?Top Companies? lists in the San Francisco/Silicon Valley area, where they are located. I always figured FDR must be great place to work because their people were always so friendly and they didn?t seem to have any turnover at all. The agents we dealt with were there throughout our program?s duration. Still, with the likes of Google, Apple and all those other legendary employee-friendly hi-tech companies headquarter in the area as well, it?s really quite an accomplishment to make such ?Best of"" lists. Congratulations FDR, and Thank You!
-Ben & Sandy
Pros: Our family is doing well now, thanks to you!
Cons: Our experience with FDR was perfect in every way.
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