Ordered a Valentine's Day arrangement for my girlfriend and they messed it up not once, but twice. After she contacted them to complain that the original arrangement consisted of over half of the roses being wilted with brown spots, plus missing 3 types of flowers from the actual arrangement I had ordered. A second arrangement was delivered the following day which was completely different than anything I had ordered with 1/3 less flowers....and the wrong type at that.
My impression is that a customer goes through great pains to select the perfect arrangement for an occasion, pays a premium for that bouquet and then Flowers by Peter just sends whatever they feel like based upon whatever they have left over in the shop.
Perhaps things are different if arrangements are ordered and picked up in person, but if you wish to surprise someone with an arrangement of flowers being delivered, then be prepared to have something completely different from what you had ordered being delivered.
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