Flat Rate Moving & Storage

Are you in a healthy, stable relationship built on trust and honesty? Do you miss the angst and drama of being lied to and then blamed for the dishonesty when you try to reason with your partner? If you're looking to fill that void in your life, well, give FlatRate Moving a call! They'll send over one of their ""expert"" quoters to walk around your home or apartment and attempt to count your belongings. She'll say things like ""because I came out to give you a quote, the price can only go down, not up."" She'll come off as honest and completely reasonable. She leaves and you sign the agreement thinking ""Wow, it's so nice to do business with someone as honest and reasonable as I am!"" more

I will be following up on this post because I am still waiting to see how they handle my claim: more

--I originally wrote this review for another site. Our stuff has arrived since then, but these guys are still awful.-- My fiance and I used FlatRate for a cross country move from San Francisco to Florida. Got off to a late start, took 5 days, and the only car trouble we encountered was a flat tire. I am posting from my mother's computer, with wet hair (on one of the coldest days Florida has had this winter). Maybe some of you are thinking So, your point is... Maybe not, but here's my point: Our stuff is STILL sitting in a warehouse in LA. Should be leaving sometime today. On November 29th Flatrate Movers came by our ONE BEDROOM CITY APARTMENT in San Francisco. They brought an 18-wheeler. Double parked on a busy street and proceeded to get the police involved. Prior to this truck showing up at my house, FlatRate's awesome sale's associate RICK TOBIN, who has been working for movers in the bay area for the PAST 30 YEARS, came by to evaluate my apartment and give me a quote. I had multiple instances of communication with Rick and other members of the SF dispatch team in the month prior to my move. Someone from dispatch asked What is parking like? I replied, There is street parking and during the day on weekdays there is usually not any trouble finding a spot. I've seen the trucks other moving companies use. Box trucks that probably take up a spot and a half. No one told me that they were bringing an 18-wheeler truck to move our tiny apartment. Thanks FlatRate. So a very not-too-nice SF police officer showed up and threatened to arrest the driver for double parking his truck in the street and told the guys the move was over and he did not want to see the truck parked anywhere in the neighborhood. After this someone from dispatch at FlatRate called to tell me The move is over. HAH. That was funny considering they just drove away with more than half of my stuff and left me in our apartment, that we HAD to be out of the next day, with a huge-ass bed and desk and bookshelf. I informed Mr. Man (wish I could remember EVERYONE'S name at this point) that the move was NOT over and they needed to fix this problem ASAP. He proceeded to transfer me to his boss-man, Alex. Alex let me know that the parking issue was MY problem and I needed to resolve it. Thanks Alex. Thanks for taking $3000 from me and promising a stress free move. I called SFPD, spoke to the Sergeant, was told that the driver would not be arrested if he came back to my neighborhood. I was in tears at this point. THANK YOU FLATRATE! So, I sat outside in the cold for 2 hours saving spots for the 18-wheeler. On November 30th RICK TOBIN called me to further inform me that the parking issue was my problem. THANK YOU RICK TOBIN. He also assured me that our stuff was en route to Florida as we were speaking. NOT. On December 3rd I received this email: We are looking to deliver in FL between 12/14-12/18. Unfortunately it will take a little longer than we expected; the truck will get to CA on Tuesday 12/7. It had a mechanical problem. The driver will call you 24 to 48 hours prior to delivery. Yesterday I spent over $200 for an outfit and shoes for a job interview later on today. Everything I own is still in California. It was picked up on November 29th and the expected Florida arrival date is December 18th. THANK YOU FLATRATE! more

My fiancee and I researched Flat Rate and found these reviews (which helped us decide on using them). Unfortunately, I couldn't disagree more. Everything that could go wrong with a move did go wrong, and Flat Rate's customer service is extremely lousy. They may be good at lifting heavy things and loading them into a truck, but that's where their expertise in service stops. They have a lot of experience with moving jobs in San Francisco, yet they brought an 18-wheeler to a 1-bedroom apartment. They double-parked in our street, which attracted the police, and when they had to move they told us that they ""had to cancel the job"" (after loading everything we owned into the truck except for a desk and bed frame). EVERY professional moving company I've ever dealt with secured the proper parking permits for me, EXCEPT Flat Rate, and in our multiple interactions with them prior to the move (including having Rick Tobin personally visit our apartment for a pre-move estimate), they never once even mentioned that we MIGHT have to secure permits. To top it off, when everything hit the fan, they told us that it was OUR problem and that we had to sort it out. After my fiancee and I called the police and straightened things out AND stood out in the cold for over an hour holding curbside parking spots, the movers returned and finished. The only follow-up after the incident from Flat Rate that we got was a phone call from Rick Tobin, not to apologize or offer compensation, but to yell at us and remind us that the parking situation was our fault. We also got an e-mail telling us that they'd be delivering our stuff a week later than they said they would. So far, nobody from the company has even apologized or offered some kind of refund or compensation for their numerous mistakes and our horrible move. The people that packed up and unloaded our stuff were extremely considerate and professional, and get five stars all the way. However the entire management team and ""customer service"" department of Flat Rate would get negative stars if it were possible. DO NOT USE FLAT RATE. more

I have served with the military for over 20 years -- It required me to contract with a moving company about every three years. This was by far my best experience--compared to previous moving experiences 1) When unpacking, the movers ""put things away"" in a nice orderly fashion. Other movers just dumped things and set them on the floor. 2) I went to organize my kitchen after the movers left just to find that the movers had already completed my kitchen and put everything away in good, logical places. The kitchen was already completed! 3) On several occasions, I had to request to move the same item more than once--from one room to another room after changing my mind. Movers I have experienced in the past would complain about this .... But the Flat Rate movers appeared happy to do the extra work without complaining. 4) I could see a lot of a vigilant care with regards to not making any marks on my walls as furniture was moved. Thanks to the moving crew (Boris, Roberto, Erick, Alfonso) Pros: movers, customer service more

Just recently moved with Flat Rate & I want to recommend them because they did an awesome job. I moved 3 times in my life & out of the 3 moving companies I used this was the BEST ONE!! I used them based on some of the reviews even though I was skeptical. Anyway I went with them after I met the guy who came to give me an estimate & I felt comfortable with them. Two thumbs up for these movers. Great job! Pros: fair estimate more

The guys were cheerful and positive despite the obstacles they were up against; admittedly, it was a thankless job. The crew just came in and went to work! No complaints. They were great. Pros: Hard workers more

What made it unique or specialThank you so much!! I would highly recommend your services to anyone who wants an easy stress-free move. When I need to move again, I will definitely be calling you. Gregory and his team were fantastic - they showed up on time, packaged and wrapped up my furniture and delicate items, moved everything very quickly, and were very professional and friendly. Everything arrived at its new location in perfect condition. I was hesitant to go with your company at first because the rate was higher than the quotes I received from other companies, but it was worth every penny and I knew I wouldn't have to worry about any hidden charges. Thanks again!!!!! - Diana Pros: On time, professional & quick more

I have served with the military for over 20 years -- It required me to contract with a moving company about every three years. This was by far my best experience--compared to previous moving experiences 1) When unpacking, the movers ""put things away"" in a nice orderly fashion. Other movers just dumped things and set them on the floor. 2) I went to organize my kitchen after the movers left just to find that the movers had already completed my kitchen and put everything away in good, logical places. The kitchen was already completed! 3) On several occasions, I had to request to move the same item more than once--from one room to another room after changing my mind. Movers I have experienced in the past would complain about this .... But the Flat Rate movers appeared happy to do the extra work without complaining. 4) I could see a lot of a vigilant care with regards to not making any marks on my walls as furniture was moved. Thanks to the moving crew. Pros: No Complaints more

Job well done Flat out (pun intended) an amazing experience with you. The moves were great on both ends, courteous, skillful and fast! You answered the multitude of questions that I had very expediently with great competence and managed our service delightfully. I appreciated Flat rates? willingness to accommodate changes in the move load as it continued to grow. Thank you! Pros: Great Service more

I read a few reviews about this company before I decided to use them. I was nervous & skeptical because all the horror stories you hear about moving companies holding your stuff hostage because the move cost more than expected & wanted more money or broken stuff, etc. To my great surprise & relief this company lived up to everything they promise. At the end of the day I had a big smile on my face & I was happy to tip the guys what they deserve. Thanks Flat Rate! Pros: Flatprice more