I trust my repairs at Imperial. I don't believe they are dishonest about what needs to be fixed. My only issue is that 1. They never tell you if they are so overwhelmed that the car will probably not be looked at that day 2. They usually won't get to the car until you call and talk with them. Most people make special arrangements to get their car repaired. You might take of work, or arrange a day to stay home or arrange a ride from a friend. It's sometimes difficult to then have to make arrangements again the next day. If they have too many cars to fix, either hire more guys, or tell the customer they probably won't get to the repairs until the next day. That way the customer can decide what to do, not leaving their fate in the hands of the shop.
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