The Fitness Center for Women has the shoddiest customer service and poorest business ethics. The classes are fair, but the service eclipses any positive experience I have ever had there. The manager and her assistant do not know how to speak professionally. Multiple times they have put me on hold (a record 10 minutes and for a place thats never a madhouse, thats pretty incredible) most likely hoping I would hang up. They have hung up on my fiance twice and refused to speak with him. When asked to be put on three way, they hung up once more. The conflict involved billing and how there was a lack of notification that I was supposed to write a letter of cancellation when I wished to cancel EVEN THOUGH NO EFFORT WAS MADE TO TELL ME I WAS TO DO SO. They got another $55.64 out of me for never notifying me that my contract was ending and how I was to proceed with cancellation. I mentioned numerous times I wanted to cancel and they claim they told me I was to write a letter. Now, wouldn't you think if I was so mad, I would write a letter then and there? Incredible. Don't go there. There's a gym across the street or down the block.
Cons: parking, class times, class offerings, customer service, not enough equipment, not open long enough
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