Firestone Complete Auto Care

The advisor/Kurt (NE Antioch, kansas city, missouri) is very rude to me. He gave me a quote for my tires and Firestone honored it for 30 days. When I called and requested to get my tires, Kurt did not honored it any more because it was after 30 days. I understand that. He said ""I don't know what you are talking about"". It is a veyr rude customer services skill that he had. He could have said that after 30 days, Firestone does not honor the quote any more which is okay. He did not have to be rude. I am not recommend Firestone to anyone. more

On Monday I had my car seen at Firestone in Birmingham, AL for alignment and balancing. No extra service was recommended. Two days and 800 miles later I was at the Kansas City Firestone on NE Antioch for an oil change. (I'm driving across country right now) The service guy (Butch) told me I needed my brake fluid flushed ($79) and 2 new calipers ($450) and roters shaved ($79). I called my trusted service tech in my home town and asked his opinion based on my previous services. My car is 2 1/2 years old, 60,000 miles. I had the brake fluid flushed 15,000 miles ago. He said that there was no way the fluid needed to be flushed and that I absolutely did NOT need new calipers (spelling??). I ended up getting only an oil change and they charged me for the break inspection ($29) as well. Later I called the birmingham Firestone to ask the tech if he noticed any of these issues. He also said that I didn't need the fluid flushed and certainly didn't need new calipers. I am not impressed with the dishonesty of the tech at this location. Kudos to the Birmingham guys! Thank you for your honesty!! more

On Monday I had my car seen at Firestone in Birmingham, AL for alignment and balancing. No extra service was recommended. Two days and 800 miles later I was at the Kansas City Firestone on NE Antioch for an oil change. (I'm driving across country right now) The service guy (Butch) told me I needed my brake fluid flushed ($79) and 2 new calipers ($450) and roters shaved ($79). I called my trusted service tech in my home town and asked his opinion based on my previous services. My car is 2 1/2 years old, 60,000 miles. I had the brake fluid flushed 15,000 miles ago. He said that there was no way the fluid needed to be flushed and that I absolutely did NOT need new calipers (spelling??). I ended up getting only an oil change and they charged me for the break inspection ($29) as well. Later I called the birmingham Firestone to ask the tech if he noticed any of these issues. He also said that I didn't need the fluid flushed and certainly didn't need new calipers. I am not impressed with the dishonesty of the tech at this location. Kudos to the Birmingham guys! Thank you for your honesty!! more