I've been going to this place for years, however, I've never taken the time out to write a quick review on their company, staff, honesty and pricing. I’ve thought about it, but haven’t done it, which, I think it’s time that I do. I’ve probably had my car in their facility 6 times or so, everything from a simple oil change, brake replacement, air shock removal/ installation of spring-coil shocks, tire rotations or tire plugs. Also, like any relationship, it takes a while to trust someone I don’t know, especially when it comes to them telling me what is or isn’t wrong with my car, because, in the long run, it equates to money. Not only is this place clean, neat, organized and honest, if you bring your vehicle into this place, this isn’t the type of place that will try to up sell you and/or say there is something wrong with your vehicle when there isn’t. This is a family owned business, therefore, I think the owners value their repeat customers, word of mouth and the honest work that they do, which, if the keep this business plan, they’re generating what many companies are losing, repeat customers and new customers. I was referred from a coworker, which, like her, having a European car, I've/we’ve been taken advantage of due to the nature of the beast and the upcharge that comes with technicians not having the proper equiptment or knowledge to work on them, however, Firehawks staff will refer you elsewhere if they don’t feel confident doing work on your vehicle. Alternatively, if they’re able to perform the work, they’ll do it at a way more reasonable price in the time frame that they say they’ll perform the work in, unlike dealerships or specialty / european auto repair companies. Basically, I’m taking this time to not only share my positive experience(s) that I’ve had with them with you, but to also support a local, honest, fair priced…..auto mechanic facility / family. If you’re looking for an auto repair shop, do not think twice about going here, I guarantee you’ll have the same positive experience I’ve had. \r
Brian Shepherd\r
Cleveland, OH\r
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