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Family Auto Service Inc

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141 Sunrise Hwy
Lynbrook, NY 11563

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(516) 837-9608
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Reviews
( 91 )
( 16 )
( 5 )
( 0 )
( 2 )

Best

I was skeptical about the reviews I read about this shop, but believe me, once you come here they will treat you with respect and will always be honest about the work that really...

Worst

Prices are higher than most. I my situation, I was told that I needed struts and it would $950.00 and a tuneup for $400.00. I brought the car to the dealer and was charged $480.00...

As always reliable and friendly. 11/21/2011

Took the car in for an oil change but Steve/Paul checked the car thoroughly and recommended what I needed for a safe Winter. Family Auto is THE community friendly total car care service business. more
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Very pleased with the service and overall experience. 11/19/2011

Fast service, pleasant personnel. Very pleased. more
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A+ service 11/18/2011

I will definitely bring my car back again. more
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Very good service 11/17/2011

Friendly staff and good service. Very satisfied. more
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Never any hidden fees or blind punches! This is a solid company! 11/15/2011

The first thing I like about amily Auto Service, is they are right on time. If you make an appointment with them, you don't have to sit around for an hour waiting for them to call your name. They try to get your car in right away so there's never any waiting! The second thing that's impressive about this shop, is that the quote they give you is usually right on target or close to it. So there's no hidden fees or blind punches when you get the bill. Having car trouble is like having a root canal. They will try to get you in as quickly as they can, get the problem fixed and get your car back to you as soon as possible. They know how difficult life can be without a car! The owner has been servicing my cars for about 25-28 years, and now he's here, and so am I. He's a great guy who does solid work. He'll be there for his customers no matter what. more
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Good to work with. 11/11/2011

Good to work with. more
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Radiator problem 11/10/2011

The guys over there always live up to their word....always find the best solution to help me out....they work with me if I need it more
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top rate job 11/9/2011

excellent service with personable and professional staff. very satisfied customer! more
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Excellent service that can always be trusted 11/8/2011

Steve has always provided excellent advice, carefully monitoring my car's service record while always avoiding unnecessary service. Most important is his honesty and fairness, always backing up his work. more
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Very good, prompt service 11/8/2011

FAS was very thorough and fair. They got me my car when I needed it and explained to me exactly what was wrong and what needed to be fixed. Thanks FAS! job well done. more
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Friendly, personal service 11/7/2011

It was a pleasant experience. I am accustomed to going to my dealership and having the typical impersonal but friendly service and then told to wait in like with everyone else. This was a genuine service. more
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regular service 11/7/2011

Great job as usual. You always take care of my car thoroughly. more
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Great job 11/5/2011

Steve always seem to be able to take the vehicle in in a timely fashion......I always get to see used and worn parts thet need replacing and have been informed of warranty's that have reduced my cost...... more
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Always professional, always eager to please the customers!!! 11/5/2011

Trustworthy staff!!!! USE FAMILY AUTO SERVICE!!!! more
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A place you can trust. 11/1/2011

I used FAS for the first time as a suggestion of my spouse. I found FAS to be honest and truthful. I got a really good feeling when I met the staff, that gave me a sense of trust. more
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What a Great Group of Guys.... 11/1/2011

I was referred to this auto repair shop by a long time customer. I have used them several times from a simple oil change to major part repairs and replacement. Each time I felt as though I was being treated with a level of professionalism that you want (as a female). I felt I was given proper competitive prices for the services rendered. I also noticed that the importance of quick turnaround was always in the forefront of the staffs mind, as my vehicle is my only form of transportation. I would recommend this repair center to all those looking for a clean, professional, good value for you money service. more
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Always quality work and good advice 10/31/2011

We bring both of our cars here for service. The staff seems to be honest and knowledgeable. Was disappointed today that my total cost was $150 more than I was originally quoted. Would have put off some of the work that was done for our next service. RESPONSE FROM Family Auto Service: Thankyou for bringing that to my attention.I have reviewed your invoice and found that you indeed were charged $134.24 over quoted price.My manager had pre written the invoice with the default prices and then i would review and change as needed.I did not do that and will adjust and refund the difference.The reason there is a default price is because every car has a different price on parts so it neede to be changed every time.We got a little hectic at the time you picked up your car and didnt realize i missed it.Thankyou for bringing this to my attention. more
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Groupon for inspection, oil and tire rotation 10/31/2011

My experience with Family Auto Service exceeded my expectations. Very professional, courteous and thorough more
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First-class in auto repairs. 10/31/2011

I have been using Family Auto for 15 years and received great service from Steve and his employees over the years. The facility is always helpful, fair and courteous. I will recommend everyone to take their cars to Family Auto. more
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Owner Message

  • If you’re looking for high quality and personal service, you’ve come to the right place. Family Auto Service is committed to providing first quality services for a number of projects. We provide quality and timely workmanship, in a friendly and professional manner. Let us put our experience to work for you! Family Auto Service will give you the attention and personal service you’ll come to expect and enjoy. Let us make your maintenance solutions simple and easy, it’s all worry free solutions made easy. Call now for fast, reliable service! Reviews "Family Auto Service did a wonderful job with my repair... Did it in a very timely manner with a fair price. I always recommend this establishment for its professionalism." "This was my first time coming to this location. I was pleased. The workers are very personable and I feel like they are looking out for my best interest. I came across the business via Groupon. Good choice!" "I found the service punctual, well-priced and professional. The maintenance advice was excellent."

Additional information
  • Hours: Mon 6:30-18:00, Tue 6:30-18:00, Wed 6:30-18:00, Thu 6:30-18:00, Fri 6:30-18:00, Sat 8:00-14:00, Sun closed
  • Neighborhoods: Long Island, Atlantic Beach, Locust Valley, Lynbrook
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