EverRest Elite Series 13 SEER and 14 SEER Air Conditioners & Heat Pumps were installed at my home on July 3rd, 2013 by Edwin Stipe, Inc. The problem existed from the day one that the AC unit started up with a noise as high as 78 decibels - higher after being run for long period of times. Repeatedly the service was called and neither service man was able to resolve the problem. 4 months passed and I am still waiting for the service department to call me back and let me know how the problem will be taken care of. I am ready to report Edwin Stipe, Inc to the BBB. The 10 year warranty sounds good but when it comes to honor it that is a different story. The defected units should be replaced but I am still waiting for the day to be done. My registered letter to them went unanswered as of today Oct. 29, 2013.\r
Their service person tried to correct the problems but I am still stock with an AC that starts up like a tractor, also the heat pump sounds like a drum. I do not recommend their services unless they replace the units. I will post the end result soon, since the 10 days of my time frame will be up on November 1, 2013.
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