Eastside Utility District

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3018 Hickory Valley Rd
Chattanooga, TN 37421

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(423) 892-2890
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Water

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Home & Garden

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Utilities

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Best

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Worst

The customer service at the drive thru window was absolutely horrible and unprofessional today. 7-23-19. They act as if they're not AT WORK. After the "worker" totally ignored me ...

TERRIBLE CUSTOMER SERVICE 7/23/2019

The customer service at the drive thru window was absolutely horrible and unprofessional today. 7-23-19. They act as if they're not AT WORK. After the "worker" totally ignored me at the driver-thru, I knocked on the window she then motioned that she was on the phone, ok but to continue to talk and not try to get someone else to help customers at the window is unacceptable THEN some angry woman came to the window and shouted WE'RE BUSY WITH CUSTOMERS...…..what the hell was I. A CUSTOMER. I don't mind waiting my turn but to be ignored until you knock on the window or blow your horn then an old anger woman comes and starts shouting. It's time to retire or hire more people with customer service skills. more

Emily is the worst customer service person I have ever encountered 1/21/2016

I only had a question about my bill. She was so rude when she answered, I wasn't sure if I had dialed the right number. I've never had a "customer service" person speak to me the way she did. The only reason I know her name is because I asked her at the end of the call. more
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