Dr. Durocher is as good of an eye doctor as one could hope for. Never have I waited longer than five minutes past my appointment time to get into my examination room, always is the doctor helpful and the staff is always great to deal with. Ever since I've gone there I've had nothing but positive experiences except for once, and they rectified beyond my wildest imagination.
One year I went in there and ordered a pair of glasses. The lenses in the glasses never seemed right to me and I returned to the glasses shop portion of their office two or three times throughout the year trying to tell them that the lenses didn't seem quite right. They sort of blew me off and I just ended up not using my glasses much that year.
The following year when I had my appointment and shared that story with Dr. Durocher he not only appologized and let me know that the glasses shop manager had recently been changed because of customer service issues, he paid for my lenses for the following year.
The guy is committed to customer service and that's quite a rarity, so I can't speak highly enough of him.
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