Driver's License Center

Horrible experience - waited over 2.5 hours to be called - afternoon spent watching many desks waiting on no one. My husband was sent out after first document failed her review - she had no time and refused to check the others. He came over to where I was being waited on to vent about this process and the wait time. This person actually stood up and threatened my husband - in an in your face position. He actually scared me as though he would go postal on my husband. He said my husband could talk to a supervisor but instead told him to wait outside.. he came back and ripped into me - I said nothing to him, did nothing to him.. however while he was off acting like a "big man" to his co-workers I guess.. someone nice came over to help. When "big man" came back, nice person appeared afraid of him as well. Sickos in this place. Saw people getting ahead of others by talking sweetly to the woman in #1. Saw the replacement #1 person doing virtually nothing for all of that time. Wrote to my congress people. It was THAT bad. more

I just went to renew my driver's license and obtain a Real ID. I had a wait time of about five minutes tops and was called to see Jon B. Not only was he welcoming, he was efficient, and capable. I have been driving a long time and expected crowded office and cranky help. I was totally wrong and had a pleasant interaction with your employee. The center is huge, but information is readily available. Good job, great improvement. more

They are so rude. It took my three hours to get a photo ID. Also I failed my drivers test for pressing too hard on the gear shift and didn't even get a chance to drive. My friend failed for parallel parking too close to the cone even though she didn't hit it. And my brother failed for taking too long to adjust his seat. I've been there about three times for three different things, everyone was so rude and acted like you were bothering them for asking a simple question. I'd suggest going to the Downtown Pittsburgh or Washington PA DMV instead. more

I had the worst experience at this driver's license center. My husband and I recently moved here from Indianapolis and went to the center to transfer our licenses - seems easy enough right? First, we waited for almost an hour for service. Then we were told that there was a system error because we were from the state of Indiana and that all of our paperwork needed to be faxed to Harrisburg to be processed. After waiting for about 2 hours for processing, I was able to receive my license, but my husband was not because of an error in his paperwork. They were unwilling to fix the error and try again because it was almost time for them to close. How ridiculous! They acted the entire time like it was our fault that it wouldn't go through. We had to go back on my husband's next day off to get his license taken care of. We were told to go straight to the center supervisor and explain the situation, and we were told that he would get it taken care of quickly. When my husband approached his man he was treated badly, told to sit down, and that he would be taken care of shortly. My husband sat and sat, reminded the man several times that he still needed service while the man helped several other customers that walked up to him (not taking a number), talked to some reporters, and had personal conversations with his employees. After over an hour of waiting we left. My husband called the Harrisburg center later that day, and was told that there was no problem in processing between Pennsylvania and Indiana and that there never should have been a problem. So after waiting 4.5 hours total at this dmv, my husband still does not have a driver's license and there never should have been a problem in the first place. The supervisor of this center should be fired. I've never experienced such terrible treatment in my life, and we still do not have what we need. If we would have know that penndot employees were so unfriendly, maybe we would not ever have moved here. Unfortunately, it's too late now! more

Come on, what's not to love about the DMV? This center is really large, always packed, and really busy. If you're looking for red tape and lots of paperwork, this DMV will make you feel right at home. You can take the PA permit test here via a computer screen evaluation. They also test young drivers for their junior licenses. A word to the wise- this is one of the harsher centers for drivers' tests. If you're not in the mood to parallel park, then head to the DMV in Washington. more