Dogs Day Out Bed and Biscuit

My dog stayed at Dogs Day Out for 6 days. When he was picked up, he was in horrible health. He is a puppy and when I picked him up he looked about 10 years old. He had bumps all over him, missing patches of hair all over him, and had open sores under his arms. When I saw him, I was very upset and called the facility. The owner was very uncaring about the whole situation. I took him back up to the place to show her what had happened to him, and she said it looked like nothing and to put neosporin on it. I was so appalled at her attitude about the whole thing. Straight from there I took him to the vet, and they were appalled when they saw him and I informed them of where he had just came from. He had a secondary bacterial skin infection. He had to be treated with 3 different medications and it cost over a hundred dollars to treat. No one at Dogs Day Out noticed what was going on with this puppy, even though they are supposed to be feeding him twice daily and walking him. But the receptionist at the vet's office noticed from across the room, when I walked in that something seriously was wrong. The owner also said that in her LONG history of business, she has never had anyone complain. Funny how I find so many complaints on the internet. Bottom of the line, I paid for a service for someone to monitor and take care of my pet, and the service wasn't done at all. And I would hate to see what would have happened if I had left my puppy more than 6 days. So if you don't want the risk of a similar situation happening to you, then please don't take your pet here for anything. I have pictures of my dog taken the day I picked him up, and can send them to anyone if you have any doubts. more

my dogs nearly died here. no water poop stuck to one of them back. one had been attacked by another dog. could feel both my dogs ribs. this was the saddest day of my life. if you love your pets dont bring them here people unless you asking for it bc it happen to friend of mine i later found out after i was complaining to him about it. They called cops on him when he cameto uestion about his pet. more

Took my dog here for the weekend and she came back very dirty from soiling herself in the kennel. The blanket was wet and had poop all over it. This was mot mentioned to me at all when i asked how she did. Still can't find a good place in the area. more

You are right they don't play with your dog for 3 hours, Try 1...i did it so I would know. Rush Rush money money thats alll she wants. There isn't care in this place, not by her anyways. Sneeky sneeky more

This place I worked at for a little over a year. This place is not ran right, isn't clean, and she made me and another old co worker that quit "bc of this and other things" She made me tell a customer that we FIRED a girl when we didn't and we had to lie to another about where there dogs pain pills went. When actually a ex co worker stole the pills for her personal use and she still kept the girl for about a month after. she does not do things by code, doesn't care about the well being or the well being of workers there that were trying to better the place. Just a heads up...I WOULD NOT take my dog there. Hoperfully it can be shut down by the BBB. They also lie about where they put your dogs. Some dogs would hav to lay on concert while others were moved around every other day. I am sorry this is not good nor healthy for the animals. THis place is just not right and I wouldn't believe what she makes the co workers say. Also there were dogs that got into fights bc a BFF dog got them or another customer dog. I just want people to be warned before they bring there dog there. more

Fat and Lazy employees sit around smoking cigarettes while your dog sits in a cage. The "doggie day care" is a scam. The employees are not actually playing with your dog for the 3 hours that they claim they are. Would not recommend taking your dog to this place. more

We feel confident our dog is having a great time! more

I moved to the area last year and toured several kennels for my 3yr old lab to stay at for when I travel. When I went to Dogs Day Out they were so professional and had no problem what so ever showing me their kennel. I've been taking my dog there a little bit over a year now and she seems to love it. She is always pulling me through the door to stay and I feel comfortable leaving her at a place where I know she is happy. more

We recently purchased our SECOND dog from Wayne at HF. She is a lovable great dog. Or first one, Hans was with us for 14 years and passed away. The facility is world class. Ever go into a kennel and it smells? Not this place, it is kept immaculate. I would recommend to anyone looking for a quality dog.. more

I recently bought a pup. Our pup never did whine. Last night we were walking our normal path when a man with another German shepherd approached us, he said what a beautiful dog we had. His pup was 8 months old and jumping all around and barking his pup jumped on my pup Taboo and got a quick wakeup call Taboo grawled and snapped at him as if to say back off and his dog did just. Taboo then sat back down next to me and was as calm as could be once again. After asking where we got her, he asked if he could have the number. I believe my pup showed proper temperment she was totally calm and friendly until the other dog jumped on her, and even then she did not bite the dog but she made it clear she has had enough. more

We recently purchased our SECOND dog from Wayne at HF. She is a lovable great dog. Or first one, Hans was with us for 14 years and passed away in 2009. The facility is world class. Ever go into a kennel and it smells? Not this place, it is kept immaculate. I would recommend to anyone looking for a quality dog.. more

As far as boarding, they have always been great. more

I can't wait to go back: I thought the staff was great and my dog seem to really like the place. I have boarded my dog other places and not been happy. She usually stresses out and will not eat when I get her home but this time she seemed ok. I also like the fact that they have a pool for her to play in. We will be going back. more

We have taken our dog here several times and she always comes back clean and happy when we pick her up. All of her toys and bed are always returned to us. more

My gosh, where do we begin. . About 6 months ago we bought a puppy and then my wife got food posioning at an Asian food restaurant and that very same day we bought the puppy I had to take my wife to the hospital. I returned the puppy that day right as they were closing and they were very understanding. A couple of months later we decided to go ahead and get a puppy....that did not work out either....because all the puppies are happy being there at the Heidelberg farm but once you get home and a new environment for the puppy ....well, lets just say the puppy did not like being away from all his brothers and sisters. Ok, so we took that one back and decided to wait on a new litter that was out in a few months. Well, lets just say that WE LOVE BEAR!!!!!!!!!!!!!!!!!!!!! Ok, first night we realized that he was not going to put up with a kennel..ok, so went out and bought a futon, spent the night downstairs. Second day we started teaching him to sit and WOW!!! he learned realy fast. Ok, long story short.....Bear sleeps upstairs anywhere he wants and has never made a mess PERIOD! We do take him out a lot before bed time but WOW! He is already barking at strange sounds on the other side of the fence. OH yes, my 5 yr old daughter and Bear are best friends too!!!! They walk everywhere together. He seems to always be standing gaurd right by her side....he is only 14 weeks old :) .you guys have the smartest/most loyal puppies/dogs we have ever seen. Incredible tempermant!!! more

can't wait to go back: I thought the staff was great and my dog seem to really like the place. I have boarded my dog other places and not been happy. She usually stresses out and will not eat when I get her home but this time she seemed ok. I also like the fact that they have a pool for her to play in. We will be going back. I did not have her groomed So I not sure how that would be. more

We have taken our dog here several times and she always comes back clean and happy when we pick her up. All of her toys and bed are always returned to us. We have not had her groomed here, so I can't speak about that. As far as boarding, they have always been great. more

I moved to the area last year and toured several kennels for my 3yr old lab to stay at for when I travel. When I went to Dogs Day Out they were so professional and had no problem what so ever showing me their kennel. I've been taking my dog there a little bit over a year now and she seems to love it. She is always pulling me through the door to stay and I feel comfortable leaving her at a place where I know she is happy. more

Our beagle, Caleigh, is very picky of where she stays at. When we turn down Ramblewood Road, she knows where she is going. Her tail is wagging and she can not wait for us to drop her off. She is guilty of pulling us across the parking lot to the front door. She loves it and we do, too. more

Dogs Day Out is where we board our Saint Bernards whenever we travel out of town. We have been sending them there for years and we are very pleased with our experience. They also have a Doggie Day care for those who don't like leaving their dogs home alone while they're at work. They have many outdoor but covered kennels for the dogs, very roomy because our Saint Bernards fit well in there. They also have an air conditioned dog run for the pets to stretch out their paws! more