I visited Oxford Diamond Depot to have a custom ring made for my wife. I wanted to select the loose stone and the setting rather than buying something mass produced. Terry said he would have the stones shipped over the weekend and they would be ready Monday. Called on Monday, no stones. Was told I would get a call when they arrived. Never got a call. Went by on Wednesday,
and somehow, the stones I was told could be gotten overnight still hadn't arrived. I was told that I would get a call letting me know what the status was. Two weeks later, still no call. I finally called back today and spoke to Terry again. He claimed the stones still hadn't come in, but were on their way. Then he tried to get me to buy a second-hand ring off another customer instead. I declined. He said he would call the distributor and find out the status on the diamonds, and then call me right back. 5 hours later, still no call. I don't know what the problem is, but these guys clearly don't want to do business with me. I wasn't being difficult or demanding, and our conversations were always cordial. I don't get it. In this economy, I'd be trying to get any business I could, but I guess they don't need the sale. Can't say your experience will be the same, but I will spend my money elsewhere. I wouldn't even bother with them.
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