My husband and I designed our own wedding rings. There was no consideration of other jewelers. I've been dealing with Helfer's for ""small"" things for a year or so and I've seen the detail they put into other work, so I knew I had the right jeweler. Like other reviews, this isn't a fancy posh store with slick salesmen. This is a true artisan's haven and every single person working there is dedicated to producing the finest jewelry they can. My engagement/wedding ring was made to look like 5 stacked rings with other cast elements in white and yellow gold with sapphires. My husbands has birds inlaid in black in his yellow gold band. We are both artists and it was very important to us to get our own unique designs as well as stay within budget! On top of it all, I only gave them 3 months to get the rings done! We sweated it, but they came thru for us and I started to cry when I picked up my ring. It was just perfect! They all worked with us to help us get the exact thing we wanted. I used my own gold and gems (minus a couple sapphires they had to get for me) and I think I might have come up short but they added enough to finish both rings. In the end, I had what I wanted, in the budget I set for myself, and it was the perfect day! Yes, you should make an appointment - you need that time devoted to just you and your design. Don't just walk in and expect to leave with the perfect ring - this isn't fair to them and it isn't fair to you. I'd recommend them to anyone! Bravo!
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