Cut-Rate Carpet

They were scheduled to show up at 9am, called at 8:30 to confirm. 11:30am rolls around with no comminication, so I call them, they say between 11&2. The guys show up 5 minutes later, look around and announce they aren't doing the job because it's too much work. They LEFT. Cut rate then informed me that someone could come do it the next day. That's NOT ok. My kid's bedrooms are torn apart, everything removed. I called Budget carpet. They saved the day and had someone come install same day for the same price! more

I ordered new carpet and tile for my entire house (1800 sf) from this company. They subcontract the labor and I give their installers an A++++ (Thanks, Mr. Rodriguez!!!). BUT, Cut Rate Carpet tacks on various hidden charges including adding square feet that don't exist. Overall, it was still a good deal, so I agreed to the charges. However, when I called them the day after my carpet/ tile install because the carpet in front of my door was preventing the door from opening and closing freely and it was clear I needed them to create a tile entry way, they attempted to charge a $100 ""minimum labor charge"" on top of the labor I would already be paying, not to mention the labor (and extra charges!!!) I already paid for tiling/ carpeting my entire downstairs just one day earlier!!! They argued with me about the fairness of the charge and refused to do anything to accomodate me. I DO NOT recommend them. I will be using Bottom Dollar Carpet in Freeport to tile my entry way. Pros: Overall good deal Cons: Horrible customer service, be sure you know exactly what you want and be prepared to do your own legwork. more