Custom Car Sound Inc

Do yourself a favor and stay away. I had them install an audio system in my brand new car and they hacked it up. The manager Wally assured me that they were the best with 30 years in business. His head installer HUGO worked on my car and he is just a hacker. I payed them a ton of money for the work they did and HUGO didn't even complete the install because ""he wasn't confortable"" with wirring a steering control module that they sell and are an authorized dealer of. Further, they used substandard wirring and didn't even put terminals at the connections to my amp. HUGO also put a XM module underneath the floormat on the passenger side of the car where your foot would rest instead of moving it another 6 inches under the seat. After I called the next day and complained, Wally the manager agreed to meet me at the shop but when I showed up he wasn't even there. I had to have another place repair HUGOs hack job. They also installed the steering control module in 20 minutes. BAD,BAD,BAD shame on them. more

Custom Car Sound has provided me exceptional service and I would recommend them to anyone for any remote starter and stereo installs etc.. There team of techs are well qualified and know excatly what there doing. They are very cut and clean no mess of wires they also give exceptional information on how to work the products I have purchased through them. Thank You Very much and because of custom car sound I'm able to remote start my car everymoring with no problems more

On a scale of 1-10 I would give this business a negative 10. I bought a brand new car and I had an alarm/starter combo installed in my car a couple days after purchasing my car and custom car sound scratched my car all up. I understand accidents do happen but when trying to resolve this issue I was told by the owner it was only a piece of metal and who cares about a couple of scratches. He said it wasn't the first time it happened and it wouldn't be the last. When I brought the car to him to show him the damages he stated oh that's all. I would hard for my money and after I purchase a brand new car I do not expect to have it all scratched up by careless people with bad attitudes. Please think twice if you are planning on going to custom car sound in west springfield. Long radio is a couple minutes down the road. I suggest you go there. more