He is a very fair business man! My car was wrecked, very badly, and Phil did very well for a great price. He may take longer to repair, but he is obviously being fair with you and not charging unreasonable prices. If you need a tow, he will be right there and get you taken care of. As far as these other reviews, I am not sure what their deal is, but are always two sides to every story and people are much more likely to complain than praise. Just something to keep in mind....
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