Check the Colorado Springs Better Business Bureau site too! They have an F rating. We used them for my daughter's recent wedding. Cupcakes arrived as the reception was beginning, not 1 1/2 hr before as promised. They did not bring the cupcakes that were ordered. We wanted flowers arranged on the cake stands - those were missing -a $40 charge(and in our contract). We had ordered some gluten free on a separate stand. No, again. Cupcakes looked like they were intended for a babyshower. Animal crackers on top of many. Pink,yellow, lilac, yellow, blue. We discussed multicolors but also wanted my daughters wedding colors represented in sprinkles. That didn't happen. We think maybe these were leftover from another event. When we returned the cake stands ($40 deposit and we had to return in 3 days or we forfeited deposit and would be charged for stands) the store employee said she had been told we hadn't been charged that deposit so she didn't have to give a refund. I showed the contract showing that , yes, we had been charged. She then said she couldn't give a refund without physically having the card. Since my daughter lives out of the state that isn't possible. My logic, look up the original order and credit it to that. Or contact my daughter - the have her phone, email. But no, she kept repeating nothing could be done without the physical card. I guess I'm too old, have too much experience with retail, but none of this made sense. The clerk made no effort to help us, offered no suggestions. No, she didn't have that information. Didnt offer to figure it out, like making a call and getting the card number frm the owner/baker. At this point I simply wanted a receipt to prove that we had returned the stands on time. She said she couldn't give me a receipt/note, anything that would prove I had upheld my part of the contract. Again, what kind of business is this?? After a lot of arguing, this poor clerk maybe saw our logic and pulled out an unmarked blank receipt pad and wrote a note stating that the cake stands had been returned on time. I then asked if she wouldn't mind writing the name of the company in the blank space. The contracts we signed didn't show the specifics of our order only clauses that protected the business - when we needed to pay, when we were charged for not returning cake stands. If after reading this you still decide to go with this company, make sure all the specifics are in writing (delivery times, colors, setup specifics) to protect yourself. My daughter was also had her credit card charged twice for her second payment and after emaiing, calling for several weeks, it took a trip in person to finally resolve that charge. Also read the reviews posted at other sites on the web. Wish we had. I'm always happy to support local/non-chains, but this backfired on us. A little advice to the owner - get some business training, customer service training, and try to resolve complaints, apologize. make refunds. You have a lot to learn.
Pros: Nothing good to say - We feel stupid for using this company
Cons: did not fulfill contract - poor service is an understatement
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