Cornerstone Appliance Repair

My husband and I just moved to a new place and when we hooked up our washer and dryer we noticed that the dryer was not producing any heat. I got online and found out about Fernando and his business by watching the video. I was impressed so I gave him Cornerstone Appliance Repair a call. I called around 12:30pm on a Monday to see if I could schedule a time for Fernando to come out. I needed to get an appointment that day if possible since my husband and I both needed to be a work Tuesday morning. Fernando had a full day and said that he could squeeze me in at the end of the day since his last appointment was in my area. To my surprise, Fernando called about an hour later saying that one of his jobs didn't take as long as expected and he could head my way! Once Fernando looked at the dryer he immediately knew what was wrong. Turns out we only needed a new cord. Fernando was very honest and could have easily said that there was something else wrong. Fernando just happened to have the cord we needed in his truck. We were all fixed up in less than 30 minutes! I highly recommend Cornerstone Appliance Repair to anyone that is in need of appliance repairs. Thank you Fernando! Pros: Honest Service, Fast Repair, Friendly Service more

I chose Cornerstone because of the reviews. I'm glad I did. Fernando called right away and helped diagnose the problem over the phone. He came out the next day to service the dryer. I learned a lot talking with him while he did the repair.\r \r It's great to have someone who really enjoys their job and is good at it. All I could expect and more!\r Pros: Helped over the phone before the visit! Cons: None. more

The customer service on the phone and the actual service call were just the best experience we've ever had!!! Julia who set our appt actually got Fernando on his cell for a preliminary diagnosis (of our non-functioning dryer) & assured me that Fernando would have the appropriate parts if needed, and discussed replacement VS repair with a helpful opinion abt which brands had maintenance issues. Fernando called us from the road to assure us he was on his way and with an approximate arrival time. He quickly repaired our dryer and gave us specific advice on how to avoid the same problem in the future and\r also very helpful advice about which brands to look at when the time comes for a new washer & dryer. We will be calling again to use Cornerstone and highly recommend Fernando & company to all!!! Pros: these folks know their appliances & glady discussed replacement vs repair more

A friend recommended Cornerstone after I had tons of trouble/issues trying to get Sears to fix my washer. Julia was very friendly over the phone and was able to order the part I needed and get it in quickly. Fernando was on time, did the work quickly and effeciently and was pleasant to talk to. Not only did I save over $100 dollars by going with Cornerstone, but they were able to order the part and come to my house in days, instead of the week or two it was going to take Sears. I'd use them again in a heartbeat. Pros: Efficent, quick, easy to work with Cons: None that I can think of. more

I have owned several rental apartments and deal with a lot of appliance issues, and have been through a LOT of repair services over the years. Fernando and his team at Cornerstone are by far the easiest to do business with, fairest on price, and overall best operation I have found in Austin. Highly recommended for apartment owners! more

I had already scheduled an appointment with another company when I started reading reviews for Cornerstone on this and another site. I'm glad I called them. Not only were they able to come out the same day, but he had the part with him and was able to get my fridge up and running right away. I have already started telling my coworkers about how reasonably prices and friendly the service was. I plan on using them again for an oven install. Pros: Reasonable price, same day service, friendly & courteous more

1) They didn't call back when they said they would. \r 2) When they did call back, I told them what the problem was; this was a simple fix (but I didn't have the part and couldn't get it quickly). BTW, I was right.\r 3) They charged me $60 for visit (reasonable), $35 for the part (available online for much cheaper, but I expected a markup), and $25 for the 5 min of work. Plus tax, that's an easy $130. $300/hr (ie, 12*$300) for labor is just plain unreasonable. The $60 covers the house visit, after all.\r 4) The warranty on the fix was only 30 days. If they stand behind their work, they should at least warranty the repair for 90 days. Pros: Fixed the problem Cons: I told them what the problem was, so no diagnosis was involved; overcharged for labor; poor repair warranty more

I cannot recommend Fernando/Cornerstone enough. I will use Fernando/Cornerstone in the future in a heartbeat. One of the burners on my gas stove had not been working for quite some time. I had a repairman come out a while back, and not only did he not fix the problem, but it turns out he caused more damage to my stove during the repair (which I found out later). He refused to return my calls to come out and correct the matter. Fernando/Cornerstone to the rescue! Fernando diagnosed the problem, got the part, and fixed it all on the same day. Not only was he clearly a very competent and knowledgeable repairman, but he was so friendly and personable. The whole experience was an A+. It definitely pays to go with someone who comes recommended, rather than picking a random service out of the phone book. Pros: On-time, ran out and got the part and came right back, friendly, knowledgeable Cons: None! more

Great service. Very informative about what was wrong with my washer and dryer. Friendly on the phone and in person. Fair PriceWill use again for other appliances and for new purchases to pick up, deliver, and set up. Ran late on both days, but worth the wait. Pros: great service and talks to customers in easy to understand terms Cons: not on time more

My refrigerator stopped working in the middle of the night last month. In the morning, I began searching for someone to repair it. Most of the places I called were more like answering services, than repair technicians. None of them seemed to care about my problem; they simply wanted to focus on their fee schedule. Additionally, most of them could not schedule me for a week or more. One week without a refrigerator? Doable, but no thanks!\r \r I tripped across Cornerstone on Citysearch. I talked to Fernando who diagnosed the problem over the phone and scheduled time to be in Round Rock in less than 4 hours. He even called to let me know he was on the way and confirm he had the correct part for the repair. Once he arrived, he worked quickly and explained the repair process in great detail. He even gave me plenty tips and free advice.\r \r In a world where service seems to be eroding, I found Cornerstone to be just the opposite. The price was very good, too. I would highly recommend Cornerstone to anyone who is looking for a fast, quality appliance repair. \r Pros: Quick, courteous, attention to detail, lots of knowledge Cons: N/A more

Fernando is the nicest and most courteous service man I have dealt with. He has and demonstrates\r interest in the repair. more