City Volkswagen of Evanston

I love my VW Jetta. Beginning and ending each service visit, I continue to be pleasantly surprised by the level of professionalism, respect for it's customers, and quality of service. After determining additional service time was necessary, I was OFFERED a loaner! The waiting area is clean, comfortable, and provides a work station for your laptop! The costs of repairs were competitive with quality service stations. I appreciate exceptional service - it's hard to find. Thank you! more

Have had several excellent experiences with City VW, specifically a service manager named Conrad. Aside from oil changes and regularly scheduled service on my '02 Certified Pre Owned Passat, City VW found three factory recalls that two previous VW dealerships missed. For me, City VW really is ""Woohoo! As good as it gets!"" I found an auto shop that doesn't jerk me around, makes it easy to work with, offers drop off/pick up service and free loaners...I am compelled to share! more

I gave high ratings because I had a terrible experience at a different Mazda dealer. My sister lives in Evanston and I happened to be walking past the dealership. I decided to take my car and have them check it out. Diane was so nice. She and Carl immediately identified what was wrong with the car. I had two recalls on the car and I set up an appointment to have them repaired. Diane was very helpful. When I came to get my car everything was very smooth. more

City volkswagen is a great place. I have purchased two vehicles from them and the service so far has been extraordinary. I have received excellent customer service from all staff but especially from sales associate Kamila Labuda. She sold me my last car and I was ready to close the deal before she even began her sales routine. She is very charismatic and full of knowledge of Volkswagen products and services. When i purchased my car, she made me feel comfortable and never rushed me or try to sell me something I did not need. I would recommend anyone to utilize her for their car purchasing needs. After I bought the vehicle, she promptly followed up to see how everything was going. She is always enthusiastic about her job, which is buy I will surely buy from her in the future.f more

Upon leaving Chicago to return to Ohio , my check engine light came on and my ""bug"" was running rough. Although it was Pres. Day, they squeezed me in and checked it out, assuring me it was safe to drive home. If I lived in Chicago, this would be the service dept. I would go to! My daughter, who lives in Chicago, spent years trying to solve a problem with her ""bug"" at another VW dealership with no success. Upon taking it to City Volkswagon, the problem was fixed first time! more

Don't go unless you want to receive no appreciation, be lied to, have things about the car be told to you that aren't true, or for that matter, safe! You'd just think that being sales, the sales people would be better than that since they are paid on commission. more

I have purchased from the Same Dealership and the Same Sales Rep Raul Tomsa even the same Vehicle, VW CC. I am So happy with my purchase and I will Purchase again from Evanston AutoBarn From Raul Tomsa! Both of my experiences have been smooth with all financial terms in easy to understand lingo. Thank you Autobarn and Raul! more

Autobarn Evanston has always gone above and beyond to make me feel like a valued customer, both on the front end with car purchases as well as with continued service thereafter. I've purchased 5 vehicles from them and would recommend them to anyone looking to do so.They have competative pricing and trade-in values, wide reaching inventory access, friendly and accomodating staff, and most importantly people with a passion for Volkwagen products.I'll be back to see them for my next VW purchase for sure more

I have been a customer of Autobarn for several years and have always found the service staff and mechanics to be first rate. i own a GTI and a Touareg TDI. Jason is always willing to go the extra mile to get things right- especially when it is a difficult issue. i had some problems with the turbos on the touareg and they went to bat for me and covered everything with VW. it was a complex problem that took time to diagnose. Marrat took the time to fix it correctly and completely while keeping me informed during the process. They even texted me regarding the updates on my car while it was in process. if you want a dealer that you can trust- yes hard to believe- call Autobarn VW in Evanston. i would highly recommend the dealership. I've owned many high end european brands and the best service i have gotten is from Autobarn in Evanston more

I have bought 3 cars from Marty and will buy many more in the future. VWs sell themselves so Marty had an easy job with me but I enjoyed talking about cars with him. Autobarn is full of car enthusiasts If you want to have a fun time buying a cafr and build a long lasting dealership, this is the place to go..... Oh and I can't forget to mention the free car washes! I make sure to abuse that priviledge more

# 3 Certified Mazda Dealer in USA #1 Mazda Dealer in IL ............Check out the selection and pricing .........Wont be under sold more

I was very impressed with the staff and attention I received at the Autobarn of Evanston. My sales consultant was Sam, he was very professional and knew his product. He had me test drive 3 different models and explained the different features each provided until I was sure which would be the best for me. After deciding on the Passat, they didn't have the color I wanted so they checked with other dealerships and located the one I selected. I then spoke with the sales manager Ryan, we went over what I would receive for my trade-in, which was a very fair price. He was informative and helped make my sale go smoothly. We came to an agreement on the price and then I was taken to Scott in finance who explained everything very carefully. The following day I returned to pick up my new car, they went over the entire car with me and again explained the various features. I was very pleased with my overall experience with the Autobarn and would definitely recommend them to family and friends. more

All in all, it was an exceptional experience. I would definitely recommend that anyone looking for a used/certified VW check here first. Their inventory is extensive, the service is great and it was virtually hassle-free. more

I was looking to purchase a used Mercedes SUV and the selection was great here. I was greated by Sam and shown and explained all the features of the vehicle. He took his time and made sure that all my questions were answered before he asked for my business. Negotation was easy and hassle free. I got a great pre-owned car at a great value and was treated with all the respect you could ask for. I would deffiantley reffer my friends and family to The Autobarn for there next car purchase. more

Great buying experience again! I have bought 2 different cars from VW of Evanston in the past 2 years and I am very happy with both the cars and the excellent services here (service & selling and financing departments). Will definitely come again, in the meantime I'll make sure to recommend this dealership around. more

I have bought 3 vehicles from the Autobarn, 2 of them from Marty. I just recently purchased a new Tdi Sportwagon from Marty and had the same great Autobarn experience! I live 90 miles away from the Autobarn (In Wi,) and drive right by numerous other VW dealerships to get there. I had some issues with the delivery of my new purchase,and Marty was quick to respond to make it right. Thanks again Autobarn for another great VW buying experience! I will continue to do business with you, as well as send friends and family to you! more

This was the second VW we have purchased from this dealer and we have always found them to be great to work during the purchase process. We also have found there service deparment to be sensitive to repair costs, reliable and accurate when fixing any problems with our Phaeton. more

well i called 3 times to make sure that car they were advertising was still there, drove an hour in a snow storm to purchase the car and when i got there surprise surpise it was not there anymore, they said it was sold last night. find that hard to believe since i called them before i left saying that it was still there and the guy is looking right at it. They then said the usual that they were sorry but lets try to get you into a different car that cost more money of course. They even had the nerve to tell me that i would not have liked that car since it was in huge accident witch i also asked about on the phone and they claimed it had not. It all seemed like a ploy to get me to the store. wasted 4 hours. the GM then tells me that he is very sorry and to try to get me out of the store he said he would find me a similar car and call me back. its been 2 weeks and i called back to speak to him and he said he has not had time. i know that car salesman have a bad reputation but things like this is just a ploy to get you in Cons: waste of time, fasle advertising more

I normally don't do this type of review. But after they lied to me and make me drive from another city just thinking that I was going to get a good deal on a new Minivan I should warn people who is looking to buy a car from them.\r \r After doing my internet search and narrowed a couple of option online. I decided to give them a call. A seller named Raul told me the price and the financial options available. Starting to say that the car was brand new and they are offering low financing for it. So I descided to drive all the way to close the deal. Once I got there and looked at the car resulted it was a lonner with few thousand of miles on it and also they change the deal by telling me that they don't offer low financing. And if I want to get the low financing I have to buy my points which will cost me few thousand dollars more. It was a waste of time. They don't honor what they say, or the sellers are stupid and have no training at all. WASTE OF TIME> I will report them to BBB Pros: Nohing Cons: They cheat your time and money more

This experience was so bad, that I decided to write my first review. I bought an '06 Audi A4 from the Mazda dealership. I am not an overly experienced car buyer, but feel that I do pretty good research. First issue - I was told by the sales guy that the extra key for the car was in the warehouse and would be sent later. After a week or so, I called and left a message asking the status. He left me a message in return stating that he did not find it and was unsure if there was one. He was going to check. I called a few times and never did hear back. Next issue - Within the first month of getting this car, I already needed new brakes. Keep in mind that during that time, I did not drive the car (since I was in another country). I called and spoke with the sales manager there. He agreed that it should not have gone out so soon and would ""split"" the cost of the brakes, since this is a normal wear item. I asked if they do inspections and they do. So why this wasn't caught. It is up to them whether to replace the brakes or not, but they do meet Illinois min. safety requirements. I was not happy, but agreed to have the service manager call me for more details and make an appointment. I took the car to Audi and Midas. Knowing that I was going to go back to the dealership to get them fixed, they both laughed at it meeting the min. requirements and said that no car should have been sold with those brakes. I called and left two messages for the sales manager since no one called me back. After I reached him, he proceeded to tell me that this is my fault for not being a diligent consumer (thus in my opinion, agreeing that he sold this knowingly). Among the many other things he said to me, he refused to apologize or admit they did anything wrong. By law, he is correct. I asked why I couldn't have been informed when purchasing the car at least. All I am to them is money. He even admitted that if ""splitting"" the cost was not going to make me happy, then why should he waste good money on me. I am in customer service and understand between doing what is best for the company and consumer. Since they sell x number of vehicles, I did not seem to matter as a customer, as the guy stated to me in not so many words. If I ever treated someone like he treated me, I would be fired. I know I sound angry. Well I am. In the end, I went somewhere else. I couldn't trust that I was actually ""splitting"" the cost. I would rather pay the extra money and go somewhere else. I thought that buying a used car from an actual dealer was safe and I would get a quality vehicle. Whoever reads this, please look at other dealerships. I know I am just one customer, but I am still a person and deserve a lot more respect than what I received. Cons: Everything more