Best chicken salad I have ever had! Though I have had several menu items and have always been satisfied with the food, service and value, till yesterday. Enjoyed my 3rd or 4th visit for a chicken salad sandwhich. Almost through, and I bit into a fairly large piece of chicken bone. Accidents happen, and I simply pointed it out to the waitress without any expectations. I even ordered a chicken salad plate to go afterwards. She returned with the bill for the full amount. I expressed my surprise, at the full total. Said she had explained to the manger who then came over to offer a lame explanation. Till this point I was fine, but then her lack of good business sense, prompted a less civil approach. Before leaving she took off the one of my orders. Too late. I shouldn't have to ask. I will return here, the food is that good. Glad I did not have a customer or co-worker with me. Good customers are hard to find and even harder to keep, even when everything is good. People can make or break it! It did in this situation.
Pros: Location, Food, Service, Value
Cons: Management response to problem!
more