Charlie's Jeans

I went there hoping to find the perfect pair of jeans and I did. I was treated like I was the only customer in the store!! I found the perfect pair for my height & shape, which seemed like a small miracle. Thanks so much!!!! Pros: Best customer service Cons: Parking more

I probably have 15 pairs of $20-$40 jeans that I hate to wear. Jeans just usually don't fit my body well. I have muscular thighs, a small waist and no butt. I went to Charlie's and the girls there just kept bringing me jeans until I found the perfect fit. They were very helpful. Now, these girls were not the overly complimentary, super-talkative types. They're not trying to be your new best friend. They just listen to what you like and don't like, and they find the jeans that work. I bought a pair of Citizens for Humanity jeans. I would never have imagined that I would spend that much on a pair of jeans, but they looked so good that I couldn't NOT buy them. Also, if you need them hemmed, let them do it for you. It's expensive, but they did it fast, told me to come back in an hour. The jeans were the perfect length and don't look like they were even hemmed. They re-sew the bottom on and you can't even tell. My sister is plus-sized, and she bought a pair too and loves them. (I don't remember the brand she bought.) We call our jeans the ""great butt jeans"" because they're the only jeans we have that make our bottom look so good! I would highly recommend Charlie's. Take the time to let the staff help you find the right jeans. Make sure you're happy with your purchase. I've read reviews that say the return policy is a problem. Pros: large selection, custom fit, hemming looks perfect Cons: expensive, but worth it more

Yesterday I purchased a dress from Charlie's that I was unsure about. Right before paying, I asked the employee who rang me up if I could return the dress if I have second thoughts. She said ""Yes, as long as it's within 14 days with tags attached."" After trying the dress on at home, I decided against it. When I tried to return it today, I was told by the employees that the dress was not returnable. I explained that I was told otherwise, but all they did was repetitively point to a sign stating ""no returns."" I was never told that the dress would be final sale when I asked the day before. Sure there was a sign, but I only thought to ask rather than read about their policies. After being told the wrong return information, and them not willing to give me any sort of return, I'm very turned off and will not shop at Charlie's again. For the amount of money I have spent at Charlie's in the past, I would expect much better customer service. Pros: good selection Cons: poor customer service more

BEWARE OF CHARLIE'S JEANS: Cons: Poor customer service, no parking more

The sales reps in Charlie's Jeans really know what they're doing! I have so much trouble finding jeans, and usually leave a store discouraged...this experience was completely different. Make sure to take them up on their offer for help finding jeans because they really know what they are doing. This is an amazing place to shop if you are looking for designer jeans. I highly reccommend! Pros: customer service,next day in house alterations, selection Cons: none really more

I joined this site just so I could write a glowing review for Charlie's. Have been there several times for myself and others. While Sebastien is definitely the best, I've worked with two different girls on other occassions, both of whom nail it on the head within a few pairs. They've just opened a new location, right across the street from their old one (I think it's 233 Market)--much larger space filled with tons of great stuff. more

I have gotten jeans from this store before. This time I bought a pair and said I wanted them tailored. I called the store 20 mins after I left and asked if I could cancel the tailoring and return the jeans. Both people I talked to said that the jeans were already going to the tailor and they couldn't do anything else for me. I then asked if they could call the tailor and stop the alteration. They refused and said there was nothing else they could do. I understand that I changed my mind, but they NEED TO WORK ON THEIR CUSTOMER SERVICE! I'm sure there was something they could have done for me if they had wanted to. Cons: Value they put on their customers more

I have been trying to find a pair of jeans that fit me properly for 2 years, with NO luck. I had read about Charlie's in a local magazine and figured I'd stop in to see what the buzz was about. I went in with just the intention of checking it out, but left with the best fitting pair of jeans I've ever had in my life. I walked in to some great customer service. They asked me what I was looking for in a cut and without even asking me my size they grab me two pairs to try on. And WOW, fit like a glove! I was in and out in 15 minutes. And with being 5'1 the available alteration was an added bonus. I would recommend Charlie's to anyone out there who has struggled to find the perfect pair of jeans! Pros: Great fit and great customer service Cons: $$$$$$$$$$ more

My boyfriend heard about this store on NBC News, and told me about it. On the news it stated that this place could find the best pair of jeans to fit your body. So I was interested to see if they really could. I went to the store for my first time, a few months ago. I walked in hoping to find the perfect jean and I did! Without telling the sales associate my size she picked out a pair that was perfect! I recently received two gift certificates and went up there on a saturday morning. Which is by far the best time to go. Plenty of parking on the side of the store with meters. I was in and out of the store in 20 minutes, 15 minutes tops with two pairs of jeans purchased. I bought a dark wash and a light wash for the spring/summer. The staff is extremely knowledgable and can pick out the perfect pair in any wash you want. The different denim wash's vary with price. I paid the extra $18 bucks for alterations since I am short ( 5'1 ) and it is worth it. You can simply have them measure you right there and then you can have them mailed right to your house! I have told all my friends about this place and I will return. Great experience every time I go! Who has time to try on jeans all day long? Go to this place be in and out! Pros: knowledgable, and Friendly Staff! In and out of the Store Fast with the perfect Jeans! Cons: The jeans are a little pricey $$ but so worth it!! more

I have loved Charlie's and I have been annoyed by Charlie's. Depends on how busy they are and how cranky I am. Sebastian is, hands down, one of the most jeans-knowledgable people around, but sometimes I feel as though he's trying to convince me I should love jeans that I don't really love. These jeans are expensive (for me) so I don't want to buy anything I'm not completely thrilled with. I must say, my two favorite pairs of jeans have come from Charlie's. Go when they're not the busiest, dont' let anybody try to sway your opinion, and you'll find jeans that fit better than any you've ever had. Pros: incredible variety Cons: expensive! more

Charlie's is outstanding. I wandered in there once and haven't been disappointed at all in the dozens of times I've been back. The main reason is Sebastian who- believe those other reviews- looks at you and hands you the jeans you've been looking for in your size. And then the other 10 pairs you've been looking for. Pros: Sebastian- the others just aren't the jeans guru. Cons: Feeds your jean addiction. more

It's a terrible shame that one reviewer didn't have the greatest experience here, but I think that she may not have been in the right place for her tastes. Pros: Best spot to find jeans that seem like they were made just for you. Cons: Expensive, but really, really worth it. more

I live in the area and have been hearing that this is 'the best' place to buy jeans. I've been having a real hard time buying jeans off the shelf at retail locations... so, I figured it was time to get some help, even if it meant spending a pretty penny for ONE pair of jeans. more

After reading the rave reviews I traveled 60 miles to get a new pair of jeans. When I arrived a gentleman asked me if I was looking for jeans, I answered yes, and he handed me a pair of jeans, I then had to wait for a fitting room (about ten minutes) during this time the gentleman left the store and a woman helped me, she gave me one pair of jeans, that were not comfortable, she told me that they fit me, I asked for another style to try on, I was given one other pair of jeans to try on, and then ignored, I left feeling very disappointed. more

Sebastian, the owner is the nicest guy with a great senseof style. Every time I walk in the door he personally helps me pick out all my jeans. No one I know has ever had a problem with him. BEST JEANS! highly recommended! Pros: great variety more

Sebastian has the best selection of jeans in the city. If you walk in the store, he would have 2-5 pairs in mind for you just from a single glance and he is always bang on! My friends are always amazed when I bring them to the shop and Sebastian knows their size without their having to tell him. He knows what is hip and flattering for your figure. It is truly the best shopping experience when you are looking for a new pair of jeans. Don't get overwhelmed by the amount of jeans in the store - ask him for help because he will stay clear of you if you look like you know what you want, but trust me - you want his help! Nobody knows jeans like he does. Everybody I have sent there says their jeans from Charlie's are their favourite pair(s) hands-down. Pros: Product Knowledge, Service, Selection more

One of my favorite stores in Philly--they help you find the perfect fit, and the alterations are great, especially if you are short like me. Pros: Customer service, selection more

You can always get the best styles here. Sebastian keeps the place up to day, and his cute co-worker Tamara let's you know what really looks good. Pros: Service, Friendly, Selection more

This store has the most incredible customer service! The owner recognized me from a visit earlier in the week, and even remembered what style I had tried on. He picked the perfect sizes for me (without being told), and found the perfect jeans for me based on a few preferences. Next time I want jeans I am definitely going back to Charlie's Jeans. more