I was switched to Monarch dental by my insurance company. First off it's located in a run down abandoned strip mall. Upon arrival, the receptionist was curt bordering on unfriendly, and I waited 15 mins for an assistant to come in. Without any talking she led me into the X ray room with stains on the walls, and proceeded to silently struggle with the equipment. She seemed unfamiliar with the X ray equipment and conducted it with no explanation or conversation. I was then led to another room that had stains on the floors, walls, and ceiling, with wallpaper curling up along the bottom, and a shoddily patched section of wall exposed and sat there for 30 mins. The dentist came in looked at my X rays and teeth and said they were fine. I then waited another 20 mins for the hygienist to come in and measure the pocket depth of my gums. She said there were some beginnings of gingivitis and a build up of calculus and plaque, but not too bad and that I didn't need a ""deep cleaning"" So then she says I have to watch a DVD. So I wait 5 mins and they wheel in a TV and play a movie from the 90's about how to brush and floss. It finishes and I'm alone sitting in the room. The front desk lady comes in and asks to see my insurance card again (weird as she's already made a photocopy of it) she looks at the front and then looks at the back and hands it back and leaves with no explanation. Another 5 mins later an assistant comes in and plays another DVD about gingivitis. At this point it?s been 2 hours and still haven't got my teeth cleaned. Then 10 mins after the second dvd ends the receptionist comes in and tells me that I need to sign an authorization form for which there is a copay out-of-pocket expense of 90 bucks. I say no and that I'd just like the regular cleaning, She says ok but that I have to make another appointment. I tell her that this is what I came for and she says no. What a waste of time! Stay away from this dirty office and their rude incompetent staff.
Pros: Waiting room was ok
Cons: Rude staff incompentant staff that tries to scam you
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