I usually go to Tarrytown nails, and thought since I work near 5th, I would try Cindys Day Spa. I made an appointment for Thursday afternoon for a manicure and pedicure. The facility was nice, and clean so I assumed they would also do good work. Even after I returned from it, I referred a friend there the next day telling her how nice it was. She went and had a manicure done by them. By Saturday my nails and toenails had started chipping, the girl that did my nails did the polish very thin, so not only was it chipping, it was starting to show through my nails. My friend's nails started chipping by Sunday! Maybe it is just me, but I do not want to pay $40 to have my polish last 2 days!!! I could have done it myself and used that money for cocktails!
So I called on Monday to say I loved the place, but am very disappointed, and told her what happened. The girl was very nice, said she was so sorry and for me to tell her a day that week that would work to come back in and she would re-do it for FREE, and even give me a parafin treatment. That would have been great, and the right thing to do as they are a new business and that is how you treat customers when you do a bad job. However, I got a phone call 2 hours before I was supposed to go back in for my re-do and they said sorry, but the owner, Cindy said she will not do it for free, that I had to pay for it. She said there is a 3 day period, so I should have come in on Monday. I told her that would have been fine if they would have told me that on Monday when I called, however the girl asked me what day was convenient for me, and I told her Thursday, so I could have fresh nails for the holiday weekend. I have to say that is one of the worst ways to handle business! You don't treat your customers like that!! Especially when you are a new business! I am appalled and I definitely will not be going there again, and I DO NOT recommend it to anyone. Yea, it is nice inside, but who wants to pay $40 for 2 days worth of polish, then be treated like that. You don't deliver bad work, then say you will redo not at no charge, then call the day of and say "Oh, now Cindy wants you to pay for it, and won't do it for free!" Bad, bad way to handle business.
Pros: Clean
Cons: Polish chips in 2 days, the customer service, bad business
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