THEY SAVED MY BABY!!!\r
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It may seem like an odd way to begin a review, but Brown Brothers saved my ""Bessie."" While it may seem weird for a 17 year old male to become so attached to an old 1994 Acura Integra with over 200,000 miles on it, the unvarnished truth is that, ""Bessie"" a.k.a. my car, carries a lot of memories for me as it used to be my aunts car that she drove me around in all the time while i was growing up. Now it may seem right at this point to call me a bit over sentimental, but this is not the main idea of this review. Anyway, the point is that ""Bessie"" is afire piece of machinery, who is still going strain despite her age. So naturally I was a bit disappointed and scared when I was involved in a collision that damaged my right fender as well as a bit of the front of my car. Finishing up high school and graduation already had me at a considerable level of stress, I feared that having an accident was just going to add to this. I really didn't know what to expect when I first drove my car up to the Brown Brother's parking lot, but I think I had this idea in my head that all body shop owners we're going to be akin to the stereotypical ""used car salesman"" and try to swindle me into some outrageous deal. The first 5 minutes changed all that. Grant, the agent who walked me through the entire process, was not just helpful, he was honest, upfront, friendly, and he even helped to explain the entire process of going through the insurance company to me. At Brown Brothers I felt that I was more than a customer, I felt that I was family. Grant took care of all the trouble of going through the insurance company and slicing through the red tape. I had absolutely no stress through the entire process Brown brothers took care of everything. This brings me to one point that I can not stress enough. When Grant first looked at the damage to my car, he was honest, saying that he didn't know if he could for sure save my car. I was really opposed to just taking a check from the insurance company so I asked Grant what he could do. He said that he would look into it, and lo and behold, I got my car back in a very reasonable time and now it looks better than ever!!! In conclusion, I would feel no doubt in saying that Brown Brothers is the best body shop in the Los Angeles area. Not only did they do a phenomenal job, but they also took all the stress off my back, and they provided me with one of the best customer service experiences that I ever had.
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