For the most part, my recent first-time experience with this hospital was good. The receptionists and nurses were accommodating and polite, and the doctor I was assigned seemed informative and professional. However, I encountered a particular receptionist, Leslie Brown, who was both very rude and unprofessional. Fortunately, this was on the follow-up visit to my first appointment, or I would have gotten a very poor impression of the hospital in general, as she was the first person on this day that I encountered. In addition to her rude tone and manner, she had brought and allowed her own cat (that she personally owned) to sit and walk freely out on the front desk of the entire hospital. (In fact, only the cat was there and no receptionists when I came in for a scheduled procedure to be done on my pet.) It is obviously not the best idea to have as an employee one's personal pet sitting in the waiting room where clients'/patient's pets will be coming in and out. If she has indeed been with the hospital since 2001 (and just as an employed adult in general), she should know better. I was very turned off, and her behavior only compounded matters. All things considered, I will likely simply find another animal hospital where the atmosphere and basic courtesy of the staff that I can expect when I am bringing in my pet is more practical and predictable. To be rude while also having your pet wandering freely around a waiting room is rather senseless and does not reflect well on the business that permits this.
more