I found the perfect wedding gown at this boutique and took a few trips there even though it was far from home (Chicago). Initially the experience was fine, as expected, considering my sister bought her wedding dress there! During my second trip back, I noticed that the lady helping me, barely knew how to (help me) put on a wedding gown and veil! I suggested the veil would look better if it was not on the top of my head, but she insisted. When another girl came by, she moved the veil further down, just as I had suggested initially. Not that i would know much about how it should ACTUALLY look, but I knew what DIDN'T look good. The owner of the store seems unpredictable, sometime she's nice, other times she'll completely ignore me...and I'm actually in there to PURCHASE a dress! I was told of a free headpiece promotion (up to $300) w/purchase of the dress. I confirmed that the veil I wanted was exactly $300, but when I got to pick it up, she told me it was $350 and I owe her $50! 2 days b4 the wedding, I went to try on my dress (after alterations) and the hook broke while she was zipping me up. She said ""what did you do?"" and then proceeded to zip me up, ignoring the fact that the hook broke and didn't bother to fix a small (simple) thing! I didn't know it broke, I couldn't see anything back there, nor did my bms since they weren't helping to zip me up. Also, the owner would barge into the fitting room while I'm changing to see if I was done yet!? I find that a bit rude and disrespecting my privacy, her response was ""you don't have anything I don't already have or bought"", which still doesn't justify invading my privacy. When I brought my dress home about 2 days before my wedding, I noticed that my shawl was missing. I called and they insisted they didn't have it. To this day, I still don't have my shawl. Overall, this is NOT a great place to shop, good prices & nice dresses, but not worth the headache over their attitude and incompetent staff.
Pros: nice dresses and good prices
Cons: Owner has an (unpredictable) attitude, lack of privacy, not consistent in hairpiece prices, they ""lose"" pieces of your purchase
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