Brennan Heating & Air Conditioning

I just purchased a new mini split unit from Brennan and they were great! The installers were knowledgable and skilled. Very kind and even took time to talk with my curious 2 year old little boy. (He still talks about the heat pump guys) The installation went great and the unit worked great.\r As with any new piece of tech I had to touch the remote and mess with setting. The install was in Oct. As Dec and Jan came around it began to get very cold and the heat pump was not keeping up and it became very cold in our house. I called up Brennan and talked with a tech. He came out on his own time and found out I messed up the setting on my remote and my heat pump was not working at it's optimal level. The tech did not leave until he was sure I knew how to get back to the optimal setting if any one ever touched it again. I can't believe there is a company that the employees are willing to give up there free time to help out a customer. \r \r If you are looking for anything heating or air, give Brennan a chance they will take care of you! more

I had to have a furnace, our furnace had completely failed and was pumping CO2 through our house. I shopped around, did all my due-dilligence on high-efficiency furnaces and got three bids that varied in price by $2000. Brennan offered manufacturer and company discounts and gave me a screaming deal on a 98% efficient Lennox furnace and installed it THE NEXT DAY! The technician was excellent and thorough (Kevin John), the GM took excellent care of me (James Jolly) and the installation crew was excellent. My mother-in-law works for a heating company and BRENNAN GAVE US A BETTER DEAL THAN SHE COULD! I am thrilled with the service and quality of care we experienced with Brennan. I wouldn't go anywhere else. more

I left my home and asked them to complete their work before I come back and believe me they did their job perfectly and on time more

This company at least takes the time to right any wrongs that may have occurred, and the techs have always been knowledgeable and curteous.\r \r Will use again,thnx brennan! more

Oh these guys are chumps! Dont waste your time with them. Techs are not trained and the service personnel could care less. Waited weeks for parts without any callbacks. Spend your time and money with someone else. more

We've been in business 24 years and install thousands of furnaces and air conditioners every year and we take pride that we have an A+ rating with the better Better Business Bureau. We're also a six-time Platinum Achievement award winner. This award is based on Customer Service and Sales. Whenever it is realistically possible to do so, we make every effort to make our customers happy. \r \r Brennan Heating more

While Brennan's service is adequate, I think we need to hold businesses accountable for the people they pay to endorse them. I hear the radio ad for this business on KIRO today, during host Dori Monson's show. Monson's blog headline reads, ""Is there a link between race and intelligence?"" This type of 'topic' appears there almost every day. Monson then reads the Brennan ad. Do they even realize what they are paying for? Pros: Climate control needed in Seattle. Cons: Questionable Advertising more

Ben in sales was great. No pressure and pragmatic. They also threw in a duct cleaning. Brennan was able to install the very next day. Because of that we ended up getting a high level furnace from Brennan that works great. Install went smoothly on the day of and the techs were good installers and nice guys. The negatives? The city inspector came in later and found a gas junction fixture that was not included and a wall of insulation next to the furnace that they exposed that should have been sheet-metaled over. They first duct cleaning appt window was a no-show and Brennan also tried to charge us for the duct cleaning. However they made good on all of these corrections albeit after numerous calls to and runarounds from a sometimes curt telephone staff. Seem very disorganized in that respect. Again since all was made good I'm happy. Pros: Next Day Furnace Install. Sales Staff Helpful/Knowledgable Cons: Telephone Office Staff Disorganized/Sometimes Short more

The install crew left a freezer unplugged. This went unnoticed for four days. Thank goodness my 1/4 steer was not damaged, but everything else has frost on it and will suffer in terms of flavor. This is a nuisance and should have been made up for by the company. Instead, the woman who took my call merely said she would ""mention it"" to the crew. Hardly satisfying to the customer. They also neglected to time the inspection properly, so I have to waste another day. You have to contact several different people in order to schedule things: one person for the service crew, one person to okay a job, one person to schedule install, another person to schedule inspection, who actually has to talk to someone else who has the actual book. I don't know if they need a better computer system and operating procedures. All I know is that it's irritating and the administrative staff is neither pleasant nor explanatory. That being said, the individuals who come out to do the work are pleasant and they explain how everything works. They answer questions and are not condescending or short. They are professional - except for the aforementioned install crew that did what I would consider a somewhat incomplete job. I have friends in various aspects of home repair for high-end homes and they talk about how you have to be so careful about cleanup. I guess we should all take a lesson from the wealthy and (a) follow crews around, and (b) pick through work with a fine-toothed comb and loudly complain when anything isn't perfect. Pros: Service crew (Cary) is good Cons: Administrative staff is curt more

We have an older Colman furnace in our home that failed recently. Not knowing who to call for service, we asked a few friends of ours and got Brennans name as the company to call. I called and got same day service! Being that our furnace is older, the technician that came out did have to order a part and return. We got a phone call from Murphy the next day saying the part had arrived and they could be out later that afternoon!!!! The technician,Cary, was on time, fixed our furnace, and we had heat in time for the next round of cold weather. Overall great experience!!! Would reccomend Brennan Heating. more

My wife and I just had our old oil furnaces replaced with gas furnaces. more

We just wanted to thank you and your crew for the wonderful job you did installing our new water heater. Our experience with everyone at your company has been wonderful. more

Brennan Heating is one of our strongest and most consistent performers, most recently receiving our Platinum Award that recognizes our top HVAC contractor. With a dedicated focus on customer service, we consider them a valuable asset for our program. They are an active member of our advisory board and one of the first companies I call for advice regarding HVAC matters. - PSE Pros: Experienced and Award Winning more

We would like to take this opportunity to formally thank you for the superb service we received. It is not every day that consumers have the pleasure of working with such a well organized and service-oriented contracting firm like Brennan Heating. Pros: Great Service, Prompt, friendly and reliable more

My husband stayed home the day of the install. He said the crew did a great job. We would recommend Brennan to anyone looking to change, service or add any heating or cooling system. \r S. Newcastle, WA more

just wanted to say thanks for the professional service. Your technician did a good job of helping us choose the right products for our needs - the variable speed furnace for our home, and the two-stage furnace for the rental, not to mention a water heater, electric to gas conversion, and Napoleon gas fireplace.\r --K. O, Seattle more

Brennan Heating is one of our strongest and most consistent performers, most recently receiving our Platinum Award that recognizes our top HVAC contractor. With a dedicated focus on customer service, we consider them a valuable asset for our program. They are an active member of our advisory board and one of the first companies I call for advice regarding HVAC matters.\r --Mr. H. Product Manager\r Puget Sound Energy's Contractor Referral Service more

I understand there is many fair service at Brennan Heating company.I have watch this man who repaired at my friend's place and I seen he doing very good job fix the problem. we only paid for $75/I suggest everyone to keep eye and watch him to finish in his good work.Good luckPro-No commentCon- No comment more

I called Brennan to have my furnace maintained. Tech said my furnace was broken(although it worked fine).. said he could fix it next week... or install a new furnace tomorrow! Explained how much he wasn't trying to sell me something,,. as he kept telling me I needed a new furnace. These people take advantage of consumer's lack of knowledge. Really spead on the fear tactic... I called PSE(the utility).. they charge nothing to come out and check your furnace.. call them first. more

Brennan installed central air conditioning in our home a couple of years ago. They system itself functions fine - so no complaints there. What I didn't really appreciate is that they left things looking very unfinished. Black-colored foam-insulated pipes strapped outside the house, ripped up drywall inside the house. The $100 they promised me to make repairs turned into a $75 check. For the extra $25, I would have at least agreed that they kept their word, but they didn't. Next time, I'd choose someone else to do the work. more