My water heater broke a seal and needed to be replaced (of course it was 5 months out of warranty) I have a tenant so needed help ASAP I called their 24 hr. support line and they moved some things around and said they could be there first thing in the morning for a quote and immediate install if needed. They arrived over an hour late in a new very clean box truck with new very clean uniforms. They were professional and courteous. I received a Quote for $1800 dollars to replace the old with the exact same unit. I had this unit priced out with another plumber friend and it costs $700 for a new 40 gallon gas heater w/blower fan. so mark that up another Hundred to $800 add a plumper for $100/hr and helper @ $50/hr for three hrs. (they started at 10AM and were done by noon i gave them an extra hour for arguments sake. Add another $100 in parts (they had to move the gas feed pipe by sweating in an additional 6"" section) My math says $1350. Where does the additional $450 go? Remember that nice truck, uniforms, and 24 hr support? But I will also say that i did have a subsequent problem with the unit that was of no fault of theirs, when I called they were there within the hour and fixed it within the hour. Summation- you will pay more but you will get Quality, professionalism, and dependability.
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