Bob Penkhus Volvo Mazda

I spent 4 weeks researching/looking at cars at dealerships, and had placed a car at Bob Penkhus on my preference list. I gave the salesman my best financial offer (which was everything wrapped up into the dealerships asking/sticker price), and the salesman said he had spoken with his manager and the dealership was willing to accept my offer, as long as my trade-in car was in good shape. The dealership appraised my car and said they would love to proceed with the deal, so I started filling out their paperwork to purchase the car. I had to leave for an appointment, so we agreed to finish the paperwork when the dealership opened the following day, which the salesman said would give them time to detail the car. I came back the next morning at our agreed upon time to finish the purchasing paperwork and turn in my car. The dealership told me that another one of their locations had came and picked up the car to show to someone without them knowing about it, and that they were trying to get it back, but it looked like the other dealership was going to sell the car. The manager apologized, asked me if there was any other car I was interested in, and offered me a free oil change. I expected the manger to get in a car and go get the car I had already begun the purchase process on, as I had invested valuable time and resources in coming to the agreed upon deal with the dealership, and had already started the purchasing paperwork 12 hours earlier. The manager did not get my car back, and this was an unpardonable failure in EVERY single way thinkable for a car dealership to do. I will never go back to this dealership (which I had already purchased a car from 3 years earlier, so I was a repeat customer) and will recommend them EXTREMELY POORLY to anyone. more

This dealership doesn't even deserve 1 star! We purchased a Jeep from Bob Penkhus. It was our second vehicle we purchased through them The salesman that was worked with was Amanda Furrer. She guaranteed that the Jeep we were purchasing was going to have the transmission replaced before we took it home. We agreed and paid in cash in full on the spot for the Jeep. A few days later we got the Jeep back. Amanda LIED about the replacement of the transmission. It never was replaced. The check engine light was still showing up. She offered to come to our home pick the Jeep up herself and take it back to the shop to have the sensor reset. She said that after the transmission was replaced (that never happened) they forgot to reset the sensor. She also kept forgetting to bring the maintenance paperwork to me. When she dropped the Jeep back off to me she said ""I hope you don't mind that I sprayed Febreeze in the Jeep, it smelled like the shop."" What a bunch of crap. She SMOKEDin MY vehicle and thought I was too stupid to smell it and see the ashes that were all over the backseat, where my children would sit! It took her about 2 months to mail me the maintenance records. Of course she was scared since she knew she would be caught in her horrific lie! Since then, Amanda has refused to take or return my calls and emails. I have taken it to the manager and the mechanic that did the work on the Jeep. DO NOT purchase a vehicle through Bob Penkhus, and don't waste your time working with Amanda, she is only after a sale and is apparently satisfied with lying to you face, putting your family at risk in a vehicle that needs work and taking your money, smoking in your vehicle, being a complete coward and not taking responsibility for her unprofessionalism and lies. more