Big O Tires

This is a terrible place, and I'm never going back here again. This is my first car, and I don't know much about car ownership. Still, no one should expect to be ripped off like this. I brought my car here because my tire pressure was off. They pumped one of my tires, and I went back home - on the way there, the tire pressure indicator lit up again. I went back there, they looked at my car again, and said that one of the metal parts on my wheel (forgot the name) had a small crack, where air bubbles were coming out, and that's what was causing the bad tire pressure. They charged me $100 for a replacement part. (They said that even though a part like this is normally $7 or so, my particular model was unique and cost more). I should have left and gone to my car dealer, but like I said I still don't know much about this. Later I did go to my car dealer, and showed them the bad part, trying to see if they could reimburse it (since I still have a warrantly). They said Tire O should have never done what they did, which was to charge me 100 bucks for this part, which the dealer could have replaced free of charge. I was really pissed because I was ripped off $100, which I don't really have. I would advise anyone not to go here. more

I ordered a set of tires and was told they would be in the next day. They called me back later that evening and said that they were out of stock and would have to order them and it would cost an extra $20 and take 3-5 days. 5 days later, I called to find out what was going on since I hadnt heard anything from them. They told me they were having difficulty with the supplier and it might take a few more days, they would call me back and let me know. So I called Discout that had a better set for the same price as the Big O, so I called Big O back to cancel my order. The guy said to give him a minute, he called me back and suddenly the tires were on their way to the shop and would be there in 1-2 hours. Four and a half hours later, they were finally in. I have a full size matching spare on the front because in the time i was waiting for my tires one blew. I asked for it to be moved back to the trunk and the tire with the flat replaced. After a long wait my car was ready. Turns out the $20 in shipping was PER TIRE so an extra $100 more than a set I could have been done with already at discount. Then after all this I decide to check the tire in the trunk. Its still the blown out tire, so I had to go back in and have them replace it which took another 20 minutes. Needless to say, I will not go back ever again. Which is too bad because most Big O's have been very good to me. more