Betterton & Whitlow

Betterton and Whitlow were recommended by a friend. He knew I am a retired mechanic and picky. They did major repair on my classic car which came out outstanding. I know it was not as fast as some would like but i now know it is worth the wait. A good quality job is worth waiting for and I am glad to take my car to a great mechanic and to see that as a independent local shop they are busy that says something for them. They are headed to pick up my sons car today because it is disabled and the dealer wanted a fortune for something they can do for almost half the price. I do not go for the cheapest I go for the best! more

We started using Betterton & Whitlow when we moved back into the area in 2005. I would always prefer using a locally owned small business over a big box business when I can. In my experience, they have always been very honest, reasonably priced and they do quick work. I would not hesitate in recommending this business to anyone. more

Been here for a number of years. The place is fantastic and they do good work. The problem is that, consistently over the past few years, you can leave a car with them in the morning and they'll not start on it until noon or later. That means you get your car stuck in the shop another day unless its a simple oil change. Lots of excuses from them, but bottom line, if you call days and weeks ahead, this really shouldn't happen if you leave your car a half hour after they open and the work take 2.5 hours to complete. more

I recently took my car to Betterton and Whitlow. They were very helpful in selecting new tires for my car and they saved me a great deal of money as well. I highly recommend them for their outstanding customer service and great pricing. more

I just moved to the Chesapeake area and my car was due for its inspection sticker. I chose this company because it had 2 good reviews over 2 years ago on a website. I was informed that my headlights didn't pass inspection and I could either replace the headlights which would be expensive or they could polish the headlights. I was further informed that it could be done for $150 which I thought was quite high. I told them to go ahead and give me the failure sticker, I wanted to get a second opinion. The attendant was quite annoyed and told me that if I went elsewhere I would have to pay the $16 inspection fee again. The tone of his voice indicated to me that something was wrong. I called my sister who lives in Richmond and told her that I would be willing to drive up there if she could recommend someone in her area. She made an appointment for me and I was charged $48 dollars and NO inspection fee!! No, I absolutely would not recommend this business as they felt like ""gougers"" to me. more