Best Buy

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6555 Frontier Dr
Springfield, VA 22150

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(877) 211-9810
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Reviews
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Best

Wow, these other reviews are pretty bad. I have never bought large items at this store, so I will just speak about the small items--e.g., iPod nano, iPhone case--that I have bough...

Worst

I purchased an expensive Sony 52 inch tv at Best Buy Springfield in mid March. It did not work correctly, so they repaired it on March 24. It broke down again and they repaired ...

Good service for small items 10/30/2011

Wow, these other reviews are pretty bad. I have never bought large items at this store, so I will just speak about the small items--e.g., iPod nano, iPhone case--that I have bought there. These items don't really require a lot of service... A customer service rep greeted us, asked if we needed help, and then retrieved the items for us and checked us out with no problems. We have browsed their TVs and computers but never bought such large items there. more
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Don't do it, you will suffer!! 12/14/2010

Ah, yet another poor experience with our lovely Sprinfield Best Buy. They will never and I mean never answer the phone!! more
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Best Buy = Poor Service! 3/19/2010

Very poor customer service!!! Returned item and got it online because they refused to accept a coupon I had. more
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Best Buy Computer Service Department - getting results ! 11/11/2009

I brought my computer into their service department a couple of years ago to replace a USB port that went bad. The technician fried my mother board. I went to the Office of Consumer Affairs in Fairfax VA and lodged a complaint. http://www.fairfaxcounty.gov/consumer/complaints.htm It took a few months but I was able to get a new computer of comparable value. I'd suggest you all do the same. It's a very easy process to go through. They service complaints for any type of consumer purchase made in Fairfax County only. more
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Defective Products and Horrible Customer Service? 6/9/2009

I purchased a TV/DVD combo 7 months ago and have never used the DVD player. Now, it is causing problems with the TV and will take over a month to fix. I am without a TV and the mgr told me I can buy another one but if my repair takes longer than the return policy, I am stuck with the new TV. Stupid! He would not make an exception to extend the return policy or issue a loaner even though others (store workers) told me he can do it. more
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Don't buy electronics! 6/6/2009

I purchased an expensive Sony 52 inch tv at Best Buy Springfield in mid March. It did not work correctly, so they repaired it on March 24. It broke down again and they repaired it the end of May. It just broke down again. They will not give me my money back or given me an exchange. The only thing the manager will offer is to keep coming out to repair it. This is not good customer service...so I will now call Sony since it is still under the warranty from Sony. Beware of buying electronics at Best Buy...for you will be on your own. more
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Well, It's Better Then The Local Circuit City (which isn't good) 6/25/2008

Every time you enter this wretched hive of scum an merchandise, your are hard hit by whatever crummy music they are promoting that month which seems to be always too loud. Stay away from the home and car audio section because inevitably some idiot is always going to say to himself "hmm, how loud do these speakers get?" If you are unfortunately in the vicinity it makes for a most unpleasant experience. The staff is non pushy, however only some have any knowledge on what they are selling. If you go on a holiday you will wait in line. Return items with caution, you will wait a real long time. I think I once saw a skeleton in line still clutching a receipt in one hand and an unopened Celine Dion CD in the other hand. They usually have a good supply of merchandise on hand. My advise is to wait to you get a 10% of coupon when buying big ticket items, tax can really hit your wallet unexpectedly. The parking at this shopping complex is always a pain, especially around holidays. The more
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Mythical Land of Senselessly Long Repairs 2/9/2008

Approximately one year ago I purchased a glorious machine from the computer department of the Springfield Best Buy. This laptop was state of the art sleekness. An HP dv9000, it was black in color with a 17inch screen. Being a student of graphic design, I anticipated this masterpiece of modern technology would launch me and my artistic endeavors into stratospheric heights. \r For the majority of the year these dreams were realized as I practiced my craft, honing my skills. The beauty of this machine matched its performance and I was delighted with the experience. Then, due to some mishaps, and a little assist from the faulty Norton 360 Anti-virus, my beloved workstation crashed. In sudden dismay, I lamented. Then I remembered the almighty warranty! Reassured that all would be made right, I kissed my laptop and retired for the evening. \r The next morning I wrestled myself from slumber's embrace and prepared my laptop (and myself) for what I figured would be a few hours more
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Horrible Service !!! 1/8/2008

Best Buy will not answer their phone lines .. Ever !Amazing how they get away with that. Another issue is that they lie. My fiance and I bought a dryer from there in Feb. 06 that was a floor model (specifically told it was not an opened box item and was brand new ) that broke over and over again. After Whirlpool was unable to fix the problem, they revealed to me that this dryer was returned by another customer before we purchased it !!! Floor model my A#@ !! Beware !!!! more
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BOOOOO BUY 10/5/2007

DON'T EVER GO SHOPPING AT BEST BUY DRUNK AND BUY DVD'S THAT YOU WOULD NEVER BUY OTHERWISE. You'll end up with Melrose Place AND A LOT OF REGRET.\r \r THEY WON'T TAKE IT BACK. It's ONLY BEEN 6 MOONTHS!!!!!! I never opened it!!! \r \r With the RECIPT, and unopened they won't take it back.\r \r BOYCOTT BEST BUY!!!!!!!!!!!!!!!!! more
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FORGET THE PHONE!! NEVER AN ANSWER!! 7/13/2007

I'm angry as ***!!\r Go ahead, I dare you. Right now, pick up your phone and call the store, 703-922-4980. If you get a response, then I've been doing something wrong for 3 days.... This, in addition to the previous customer's write-up (my experience too!), is reason enough to take your business elsewhere.\r They're called "GEEKs" for a reason. more
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Customer service is not good. 11/17/2005

I don't like this store for the following reasons. (1) The parking lots there are always crowed and you will always have problem to find a park space. (2) The whole store is crowed also. It is nosiy and messy. If you have questions, you can't easily find someone to ask. Even you find someone, you might not get the answer you wants. (3)The customer service is not friendly. I bought a camera from them and with the recommendation from them I bought an extra warranty. Later on my camera went wrong and I called the custom service, first nobody answers the phone. Then I had to go there and their attitude is really not polite. based on the above reasons, I will not recommend you to go shop there. more
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Owner Message

  • With Best Buy in Springfield you're guranteed the best prices and the best service. At Best Buy, we make sure that you get the products that match your needs and if we don't have something in stock, you can always order from our website and have it shipped to the store for free.

Editorial

  • In Short
    Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find...

  • 8/14/2008 Provided by Citysearch
Additional information
  • Payments: Master Card, Discover, Visa, American Express
  • Neighborhoods: Springfield
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