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Besco Air Inc

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5406 N Elston Ave
Chicago, IL 60630

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(773) 295-4694
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Reviews
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Best

Besco Air Inc is a great service. They always come to my house in a timely fashion, and the staff is really nice and knowledgeable. They are even engaging with my kids which I rea...

Worst

All reviews seem positive

Satisfied 12/26/2012

We called Besco Air Inc. because we had an emergency. Our heating system broke. They were able to put one in right away, and it has worked well and I've never had any problems with it. I am satisfied with their service. more
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I recommend them highly for all my AC and heating needs. 12/21/2012

Besco Air do annual service calls, and I've had them do some repair and replacement of furnaces also. They're always prompt in their service scheduling. Their servicemen are friendly and helpful, and they explain any repair work very thoroughly. more
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Great to work with, great customer service. 8/16/2012

We had Besco Air install a new air conditioning unit for us. Besco gave me a lot of information that other companies hadn't, were very professional when they came out, and quoted us a very reasonable price. They followed up with us a week later and that was when we decided to go with Besco. Besco's technicians were great. They were very professional, quick, and did a good job. Once the install was complete, Besco sent another technician about a week later to follow up and reassess the job. They wanted to make sure that we were satisfied with how everything had been installed. Besco is really wonderful to work with. more
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Their people are very approachable and very responsive 8/8/2012

I've had Besco Air do a couple of things for me. The first time they came out the air wasn't balanced properly. They got it fixed and gave me a couple of different suggestions on how to avoid the problem. The second time they came out because the A/C was just not working in the middle of this unbelievable heat. They are quick to respond and they have fair prices. I like that they are a small business, they're not too corporate, so I can talk to the same person every time I call. more
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Painless and professional. I am very satisfied. 8/7/2012

Besco Air came out to replace my furnace and air conditioning unit. The technicians were great, very professional. They did a good job. I think I was most impressed by the salesperson who came out afterwards to follow up, to make sure that we were happy, and to check that the work was done right. I have never had that sort of treatment. more
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I'm very impressed with them 8/1/2012

I had my air conditioner on 24/7 and it just wasn't cooling. I changed the filter and did everything I could to get it to work, but it didn't make a difference. My daughter and her family were coming in from North Carolina and I was desperate to have it fixed. I called Besco Air, which is close to my house, and they were able to get it fixed in the middle of a crazy heat wave. The air conditioner was all frozen over when I called them. The gentleman told me it would cost more if they came at that time so he told me to turn it off and restart it to begin the defrosting. They came the very next day. They told me right up front what it was going to cost and there were no surprises. The service was so nice. They were courteous, efficient. dependable. Everything I could say about them is true. I was so impressed that I will use them forever. I'll be calling them to come take a look at my furnace before the cold weather is here. more
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I have used them 3 or 4 times now. Excellent service. 3/30/2012

I was very pleased with the customer service, attention to detail, quality of workmanship, and the explanations that Besco Air gave throughout the service call. They have great communication skills. more
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Very responsive and helpful. 2/29/2012

My home inspector recommended Besco Air Inc. to me so I decided to give them a try. Everything turned out great and their service is wonderful. I will recommend their service to anyone and I'm sure that they will be very happy for choosing Besco Air Inc. more
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Tried their best, but something happened. 2/28/2012

Besco Air tried to do their best, but I don't know how honest they were. It seems they tried their best, but something happened. I don't know if it was their fault. One company said I should have 125 BTU on my furnace, and the other said 90. Besco Air said 130. I wasn't sure why they gave me a higher BTU and why all the companies didn't agree on the amount. It was kind of a lot different. more
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Besco performed as promised, came in for an estimate, and did exactly what they told us. They're professional and live up to their reputation. 2/24/2012

We had another company come in that we hired to install a new furnace, and they installed it improperly. We had nothing but issues with that furnace, so we took action against the initial company and were told to get a third party estimate from a certified company. We found Besco and saw that they were EPA certified and had an A+ rating with the Better Business Bureau. It seemed like there was no better third party, so we met up with Ed who took a tour of our unit and realized it was a botched install causing our furnace problems. He got in touch with us right away, gave us a list of concern items, and followed through. He didn't just point to a valve and not explain what was happening. He was very empathetic to our situation, and he talked in layman's terms about what was wrong. So we hired them, and they came right at 7:29 for a 7:30 appointment. Caesar and Robert came out for the work, pointed out what needed to be done to my wife who was home at the time, and went right to it. If they ever had a question about something, they called the home office for Ed's opinion and talked to my wife about it as well. They did a great job with the furnace. It works great and does what it's supposed to now. And the following Sunday, Ed followed up to make sure it was working as it was supposed to. Sure, we paid a premium, but we got what we paid for. They went above and beyond. And for them, it was just like any other day. That's their job and how they intend to act. I got a great education on the difference between a shoddy outfit and a professional operation. Besco was worth every penny, and the two services were like night and day. We're looking now to recommend them to become the official furnace and duct work company for our condo. Just like an auto mechanic, you know the basics, but you never know everything. And you just hope for an honest opinion, a good estimate, and someone who follows through. This is one of those companies. They're the people you look for and hope to get. I'm not one to throw compliments around really easily either. I'm critical and cynical by nature, but when someone deserves praise like this, they should get it. more
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Every time we've called the service has been good, honest, and qualified. I'm satisfied with our furnace. 2/23/2012

Besco Air just put in a new furnace for us. Their service is very good. We have a contract with them, so when we called because of a problem with our old furnace, they came out that day. We ended up deciding to get a new furnace, and Joe came out that Thursday and explained everything very well. The guys who came by for the installation were good and respectful. Then Joe came back to follow up and make sure everything was fine. more
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If there is a problem, they will come back to fix it! 10/31/2011

I had a new air conditioner put in by Besco Air Inc. There were a couple of complications with the service and it ended up taking longer than anticipated while they were retrofitting the air conditioner. However, Besco Air Inc. did first-rate, first-quality work. They did not charge me any more for the extra time that was put in. They had to come back for a follow-up but they did not charge me extra for that either! Along with the price and quality, Besco Air Inc.'s follow-up was the most important thing to me. I would recommend Besco Air for the job they did. If there is a problem, they will come back to fix it. It's not only about the job but the follow-up in case something did go wrong. more
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They're very much on top of things! 10/28/2011

The people at Besco Air come when they say they're going to come, and they seem to know what they're doing. Besco Air services our building air conditioners on the roof that go through our apartment. We've had a very good experience with Besco Air. They're very much on top of things! more
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Fabulous company! 10/24/2011

Originally, I dealt with the technician Jason from Besco Air. He is great! Actually, everyone there is very nice and professional, from Teresa in the office, to Jason and Andy, to the owner Jim Cox. Jim really went above and beyond for me in the beginning. He actually increased the insurance coverage for his Worker's Compensation just so he could be a vendor here in my condominium complex. I've had work done in different locations, and they are always very prompt, which I think is amazing when you can find good service people who can be prompt! I first found them online. They had really great reviews, so I decided to give them a call! I'm glad I did. I've been very pleased with their services so far and have referred them to at least 6 people! more
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Good, professional work, final bill was a bit of a shocker! 10/24/2011

First of all, I used Besco Air Inc. because they were pretty cool and gave me options for the project. I appreciated that and decided to go ahead with them. They started on a large and costly project for me in June. They finished the project successfully on the last day of June, which was great because it got me ready for the Fourth of July weekend. The technicians they had working on the project were great; extremely knowledgeable and very professional. They worked as a team and did a good job turning out the old and bringing in the new. The work itself was great, they were right on deadline and provided good work. Everything they did fell in line and I was pleased with their efforts. A few months went by, and I don't mind the time lapse, but there was a pump function that wasn't included in the original cost of the estimate. I thought it had been, but when it stopped working I found out it hadn't been included. So, getting that replaced added a couple hundred dollars to the original price. In addition, because I wanted to pay with the credit card American Express, they were going charge me 10 of the total bill! They never told me before that would be the case with this credit card. If they would have told me from the start, and been up front about the payment, I could have planned better and not been put on the spot financially. Because of all the additional and unexpected costs, the entire project left a bad taste in my mouth. Even though, their service is terrific, the capability of their technicians is great and their team really works together well, everything went down the toilet for me because I was taken so aback by the high costs. I wasn't prepared for that. In the end, somebody told me that I should have been informed about the extra costs, and what using American Express meant, but nobody let me know. I think with any other customer, the final bill might come as a complete shock, especially in this economy, where I definitely could have used that money elsewhere. I might have gone with another, cheaper company had Besco been upfront with me. I will continue to use their services in the future, and I have had them out for service calls recently, I think they do a great job. I just think they need to be upfront with payment options and complete estimates. Mel Patla more
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Thrilled to piece with the work!! 10/20/2011

After my experience with Besco Air Inc, I have never seen my furnace so clean. Ryan from Besco Air Inc came out and cleaned my furnace. I had an appointment with another company, but they were backed up for three weeks. I was freezing to death. Teresa from Besco called me back and told they could do it the same day, which was extremely helpful. Ryan came to do the job, and even scrubbed out the inside of that furnace. I was really thrilled with it. I called the Besco Air Inc's office to let them know I was thrilled! Besco was referred to me by the manager of my condominium. I have had to change that furnace twice; I didn't know what I was doing. You don't know until you get ripped off. I even considered having a duct cleaning based on Besco Air's performance!! I'm thrilled to pieces with their work!! more
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I had heard that Besco Air was good, but I didn't know they'd be that good! 7/21/2011

When I worked with Besco Air, I dealt with Joe. He is a great salesman. He knew what he was talking about and was able to answer all of my questions. When the serviceman came out to install my new furnace and AC unit, he was also really great! I'm pretty handy myself, and he let me ask him a lot of questions about the installations. He was very informative and professional. This company is top-of-the-line! Their work was absolutely perfect and extremely neat. Everything is working the way it's supposed to be! I have recommended them to everyone in my condo/townhouse complex and I know for sure that at least two people have contacted me about Besco Air. I told them about my great experience and then they went ahead and used them too. I will definitely use them again! James Sutera more
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Fast and professional! 7/18/2011

Besco Air is great. They did what they said they were going to do, and on time, actually they got it done quicker than expected. They even set up for an after installation inspection. So far, I consider Besco to be the best HVAC company I've ever dealt with. more
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They are fast, reliable, and conscientious. 6/23/2011

Besco Air Inc. came a couple of years back on a holiday weekend, and they were very nice. I believe I heard about them when I had some duct work that was falling apart after being fixed by my own handiwork. The work that they did was secure and tight and they worked with what I had done already. The previous owner of the house had done some handiwork on it too but Besco Air Inc. worked around that as well. I was very impressed with the work that the person did so I signed a maintenance contract with them for general routine maintenance in my house. They have also replaced a water heater on its last legs. more
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I like dealing with a company where the owner/operator is available. 6/22/2011

I've been using Besco Air for about 3 to 4 years, and they have installed 2 furnaces and 7 air conditioners for me. I know the president personally, and he has been very responsive and easy to talk to. I like dealing with a company where the owner/operator is available. I also know a lot of the guys by first name, and they all have remarkable punctuality. There have been a couple of issues, and they have been right out every time, so I've been pleased. Joe Romanowsky more
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At Besco Air Inc., we are committed to providing each and every customer with 100% satisfaction. Our goal is to provide you with fast, reliable, and expert service. Our 24- hour service department along with our first rate customer service department means you will receive top notch service.

Owner Message

  • Over 100 years ago, Trane made the decision to stand out from the crowd. To build a comfort system like no other, using uncompromising quality, innovation and reliability. Today their legacy is found in everything Trane makes, from our premium materials to industry leading technology to extensive product testing under the harshest conditions. No detail is overlooked in our quest for a system that lasts longer and does more. That's why Trane is a trusted name in keeping families comfortable. When you choose Trane, you're making a choice for a heating and cooling system manufactured by one of the nation's leading specialists in the most reliable home comfort. Independent Trane dealers value reliability as much as we do. Your independent Trane dealer knows their reputation is made at every sale, and with every installation. Therefore they are as personally invested in your comfort as you are, and take great pride in creating your perfect indoor environment. Trane dealers are some of the most highly-trained in the business, with advanced technical skills to optimize every installation and solve any issue. They have an extensive understanding of the movement and conditioning of air, and the expertise to create a perfectly balanced, ultra-efficient system for every home. So when you buy a Trane, you're getting a commitment from us to you. A commitment to service year after year, a commitment based on more than 100 years of heating and cooling expertise. It's hard to stop a Trane.. Sales; Service; Air conditioning; furnaces; heat pumps; air handlers; heating and cooling; split systems; central air; indoor coils; heating units; cooling units; humidifiers; thermostats; energy recovery ventilators; geothermal; comfort systems; install; service; cleaning; repair; air quality; air cleaning; air purifying; energy consumption; energy conservation; energy saver; energy efficiency; comfort and efficiency; gas; electric; temperature control; climate control; advanced controls; zoning; oil; heat; dual fuel; hybrid; air; filter; CleanEffects™; pollen; filtered air; allergens; air filtration; humidity; perfect fit; whole house air filtration system; variable speed furnace; high efficiency; packaged units; all-in-one; communicating systems; all aluminum; moisture control; digital thermostat; programmable; financing; credit terms; limited warranty; extended warranty; energy tax credit; comfort specialist; NATE certified; dealer; local; sales and service; contractors; air conditioning equipment; heating equipment; furnace equipment; furnace sales; furnace cleaning; air conditioning dealers; air conditioning suppliers; air conditioner service; air conditioner repair; heaters; installation; high efficiency systems; HVAC; connected home solutions; reliable and durable energy efficient systems

Additional information
  • Hours: M-Th 7am-7pm, F 7am-5pm, Sa 9am-1pm
  • Payments: American Express, Discover, Master Card, Visa
  • Neighborhoods: Far North Side, Jefferson Park, O'Hare
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