Bella Trio Day Spa & Salon

I visited bella trio to get a laser service for facial veins while eveyone was friendly I must say the experience that I had after the procedure was horrible. About 3 weeks after the procedure I started seeing white lines in my face which cannot be concealed with make-up. I went back for a follow-up visit to be told by the nurse at the spa that she could not see anything. I still have these lines in my face from this laser my skin looks horrible in that area I do not know if this will clear up it has been 3 months now.I just wish this place would have been upfront with me about the risks involved since they claim have been doing these procedures for 5 years now. I am sure I cannot be the only client who has had this problem. Please leave a review if you have experienced the same problem. more

Bella Trio is fantastic! The staff is knowledgeable, friendly, and professional. I highly recommend this place to anyone looking for salon & spa services. Pros: Staff, Ambience, Location more

I have attended spas all over the county and found Bella Trio to be "top notch" with services and staff to meet and exceed all my expectations. Emily gave me a facial that was truly the most relaxing experience and I even fell asleep! She is magical, professional and pleasant. The ambiance of the spa is astounding and encourages true pampering and stress relief. The entire Bella Trio staff is exceptional with a friendly staff and most appealing facility. I would recommend this spa as a place to escape the hectic pace and enjoy the pleasures it offers. Pros: Exceptional service and professionalism Cons: Not open on Sunday more

In the eight years I have lived in the triangle, I have been to many spas and have never been satisfied... until I found Bella Trio. Emily, who has been my esthetician for five years, introduced me to Bella Trio. Emily is the queen of waxing; I trust no one else with my eyebrows and would not dream of a Brazilian by anyone other than Emily. She also gives the best facials and is incredibly knowledgeable about skincare. Fortunately, the pleasant experience does not end with her. I now have one-stop shopping at Bella Trio for all my needs. In addition to Emily for waxing and facials, I highly recommend Cherie or Monica for hair and Angel, Beth, Ivy or Connie for a great mani/pedi. The receptionists at Bella Trio are also incredible, they do an amazing job managing multiple treatments/appointments and are always friendly. more

I have never been waxed before - and Emily was wonderful. She put me at ease, was extremely friendly, and did not make it 'weird' at all (believe me, it could have been weird when you consider where I was getting waxed!) The facility was clean and peaceful. The receptionist staff are always helpful. Pros: Ambience, parking, staff more

My wife was visiting the Bella Trio Day Spa every other week, while I was going to the local barber for a 10$ haircut. Little did I know how enjoyable the Spa could be for a guy. She got me hooked by sending me in for a Warm Stone Massage, which was wonderful. I now visit Cherie for a haircut on a monthly basis. She is one of the best stylist in the area and always takes care of me. The staff is always very friendly, often standing by to offer you a glass of wine during your visit. Guys, don't let your wives have all the fun. Try it for yourself, you won't regret it. more

I am simply amazed! You see, I recently moved to Durham from Toronto and was really worried about finding good schools, restaurants, shops, and ofcourse a spa and a gym. I really loved Totto the absolute best spa in Toronto, and felt sure I would have to go to Charlotte or Raleigh for a spa of similar caliber. One of my employees overheard my dilemma while I was on the phone with my friend back home, and suggested Bella Trio, and to specifically request an Esthetician named Emily, whom she has been a client of for over two years. Hesistant, thinking I would just go back to Totto over the holidays, I decided to take my employees advice, after all she always looks great. It was the best decision I could have made. I made an appointment for "The Ultimate Day Spa" package treatment, and a waxing, and requested Emily as my Esthetician. The service was tremendous. The staff at the receptionists desk were extremely proffessional, yet personable, and the environment was clean and relaxing. Could this be true, have I found my new spa? Emily my Esthetician, and Theresa my Hairstylist, have made it a reallity. They gave me the treatment that I have come to expect from a "High End" Day Spa. Thank you, Thank you, Thank you... I feel and look like a new executive vp should. Not only will I return as often as possible, but I will bring my girlfriends when they come to visit me. My employee who recomended me to you just got Friday off. Still looking for that restaurant and a good school, but I have found my new Day Spa, Bella Trio! Pros: Professionalism, and Skill Cons: none more

I live in Graham, NC. there is no where for me to go and unwind (massage, facials or body treatments), have my hair done (I dont wear feathered bangs), or get waxed any where near my home. I was out Christmas shopping at Southpoint and wanted to have lunch were it was not super packed. I traveled a little less than a mile down Fayetteville Rd. to find Nantucket Grill (recommended), what to my wondering eyes did apear but BELLA TRIO DAY SPA. I thought I should pop in to see about their services and OH MY GOSH, the place is amazing. I decided to try my luck with getting an appointment, its "winter" and my legs and bikini could use some attention. TIM I know, Sorry. Well they actually had a cancellation and lunch can wait. I was appointed with EMILY THE GODDESS OF WAXING, She was so quick and thorough I have never enjoyed getting waxed but I hate looking like a bear more than the pain (though less than I remember with other waxers). She was the BEST EVER i will travel the 25 or so miles every 2 weeks to see her smiling face, poor her she has to see my well you know but she knows how to make you feel comfortable. I cant wait to try all the other services they have!! more

I have been to almost every spa/salon in the Durham and Chapel Hill area. Finally two years ago I got a gift certificate for Bella Trio and recieved my first facial from Emily. Fantastic! I have been getting monthly facials and waxing for 20 years and she is one of the best. I'm sure the other staff are equally good but I have only had Emily for my services. She was the first I allowed to do a Brazilian bikini wax..............it didn't hurt! I have been getting them ever since. I highly recommend Emily and Monica (for hair). Pros: the esthetician and sytlist always try to accomodate my weird schedule Cons: none more

I have been getting facials for many years. After moving here from CA five years ago I was worried about not being able to find the kind of facialist I was used to.....experienced, professional, and knowledgeable. I met Emily when I first moved here and I haven't looked back since! Yes...I have been going to Emily for five years. I laugh now about how worried I was about finding a good facialist in NC. Not only is Emily is very knowledgeable about skin care but she is very passionate about what she does and that makes for a very pleasant experience! I would highly recommend Emily to anyone!! Pros: Professional staff, atmosphere Cons: n/a more

After many botched attempts at trying to find a "real" spa, I finally discovered Bella Trio. From the moment I walked in until I left, the service was impeccable. The receptionists were very friendly and guided me upstairs to the spa, where I was offered a glass of wine while I filled out the service forms. I received several services while at Bella Trio, and each one was better than I imagined. Emily was my Esthetician, and had hands of an angel during my facial and waxing. (Anyone who can make waxing bearable is top notch in my book!) I had a massage and Reflexology with Kim and let's just say, AMAZING! I also had a manicure and pedicure done by Angel and was very impressed. At the last minute, I decided to have my hair done, and the receptionist worked me in for not only a Style, but also complimentary make-up. I would advise anyone who is looking for a "Real Spa" to check out Bella Trio. I know I have found my forever home with them! Pros: Professional Staff, Wonderful Atmosphere Cons: N/A more

I recently received a gift certificate to Bella Trio from some of my coworkers. I was skeptical because I had had a very unpleasant experience at another spa in the area, but they raved about great it was, so I decided to give it a try. I had a haircut with Monica, who did a great job, and a facial with Emily, who was amazing. Everyone there was very friendly and helpful, and they made me feel comfortable from the minute I walked in the door. I highly recommend a visit to this spa - it's truly a place to be pampered and get excellent advice about skin care. I will definitly be going back, and will tell my friends about it. Pros: Location, service, atmosphere, facility Cons: none more

My past visit with Bella Trio was amazing! I had a gift certificate from a friend to have a massage, thanks to my hectic schedule in RTP. I also got a great 'Guys' hair cut. I've steered away from hair salons for a while, but I found a great stylist, Jody, that did exactly what I wanted without any explaining. I recommend this place not only to any local folks that need some time off, but even for regulars for a great hair cut. I have already got plenty of my friends at work to go, and I got great some great deals on some spa packages they had on sale for the holidays for the women in my life (my wife, sister and mother). I hope this helps potential customers to decide. I know after this one visit, I am now hooked for life. Pros: Very welcoming environment, knowledgable staff, very accomadating Cons: none thus far more

I am a new customer at Bella Trio. i recieved a Spa Pedicure from a young lady name Crystal, who is very professial, and she took real good care of me, expecially right now, because I am very stress at this time,her techniques are very highly recommended,she has very good massage skills and very good sanitation techniques, which is very important! I notice when I was getting my service that she was the only one wearing gloves, which is a plus! The spa is nice, but the nail area needs some remodeling, because when I first saw it, I wasn't too excited, but when I met Crystal that had all changed! If it wasn't for her, I would not come back and get my nail services done there! Hopefully within time there will be some remolding in the nail area, so for you ladies looking for a nail technician with great professialism and great sanitary techniques, Crystal is her name and she is at Bella Trio Day Spa. I highly recommend her! Pros: Amazing service from Crystal Cons: Needs a little remolding in the nail area more

I saw Emily for my first Brazilian. I am allergic to certain things and asked her to use the Honey wax on me. Unaware there are two entrances, coming in on the hair side I was confused and the receptionist was on the phone and seemed too busy to help. I got to the right spot and saw Emily sitting in the reception area chair chatting. She took me upstairs without mentioning new client paperwork, welcoming me, or offering me any refreshments. I went into her room and and was greeted by a mess. There was a soda on the counter, the wax warmer and surronding area were dirty and disorganized...this made me nervous. Emily instructed me (in a gruff tone) to take off my pants and "get on the table", while IN the room. I was offered no sanitizing wipe nor told what to expect. She had no gloves on! Emily began to powder me, and then applied the correct wax. I told her that the wax was too hot, she then took the stick (that had been previously applied to my skin), stuck it on her wrist and said "feels ok to me..". What? I was horrified. The wax temperature did not get turned down. She cursed repeatedly during the waxing, asking me why couldn't she just use the other wax(that I am allergic to), and said "Jesus Christ this wax suxx...". I tried to make small talk to get my mind off of the heat, by asking her what treatments she likes to do. She went on to tell me about how much she hates body treatments, and tries to give them away to other technicians when she sees them on her appointment books, she said she likes facials "ok". I had to ask her to tweeze me and she pulled the tweezers from somewhere under the bed.... I was shaking when I was finished, cause she handed me the paper towels and instructed me to wipe myself off. I felt embarrased and was concerned about sanitation. I called the manager the next day, Terry, and she was receptive. She apologized, and got my money back. I will not be recommending this Spa, or be back...due to unprofessionalism. Pros: Good parking, nice tile floor. Cons: unprofessional employees more

A few weeks ago i was in Durham for business from DC and happened upon Bella Trio. I wouldn't have guessed that I'd need to travel two states away to find the spa of my dreams. Everyone was welcoming, professional, and respectful. I arrived early for my massage and they were happy to see me. Instead of making me wait int he foyer, they invited me to change into my robe and wait in a room that had very comfortable chaise lounges and soft lights. My the time my massage started i was already on my way to feeling better. the massage itself was superb--the therapist was very communicative and made sure I was getting what I needed. It was the best deep-tissue massage I've had in a long time. After, they're lovely shower room gave me a chance to clean up so that I could continue with my day without having to return to my hotel. A perfect oasis. I'll be back, for sure. Thanks Team Bella Trio! more

I have had my hair done numerous time at BellaTrio and I wouldn't go any place else. I travel two hours when I can to get my hair done at BellaTrio. Everytime I go to BellaTrio the atmosphere is fun, relaxing and friendly. The staff is very curteous and respectful. I always recieved the best service from all staff members at the Spa. Pros: Parking, Service Cons: None more

I go to Bella Trio religiously to get my hair done and could not imagine getting it done any place else! My highlights are always perfect and I get so many compliments of how natural they look. I would recommend Bella Trio to all! I saw this girl get her hair straightened while I was there and WOW!!! The before and after were incredible! I get massages and facials as well and they are always a delight! Go and see and experience! Pros: Location (great restaurants nearby), staff, value Cons: Nothing! more

I have had nothing but superior services at Bella Trio. The staff is wonderful and have gone the extra mile for me to "fit me in". I would recommend the spa and hair salon to anyone who enjoys treating themself. All of their services are delicious! Pros: Atmosphere, Attention to detail by staff, Location Cons: I cannot spend the time that I want there!! more

I've been to Bella Trio three times: once to get a spa-style manicure/pedicure; once for a hair cut/color and then again for a facial. While the spa is really clean, attractive and very relaxing, its services leave a lot to be desired. First, I was disappointed in the manicure/pedicure I received because the technician was very unprofessional. She ate her french fries and hamburger from McDonald's right in front of me while my nails were drying and spent the whole time talking about how she disliked all the other workers at the spa. I expect a little more professionalism for a $72 manicure/pedicure! I then tried the hair salon for a cut and color and was again disappointed. Though the stylist had at least 10 years' experience and did a great job with the hair cut, her ability to touch up my highlights was surprisingly poor. She used a technique I had never heard of(called "ballyage" or something similar) which does not use foil to separate sections of the hair and uses less of the highlighting product. She claimed that this technique is more appropriate for highlight touchups and is less expensive for the customer. When I got home and inspected my hair, I noticed that my "roots" were still there! As far as my roots were concerned, it looked as though I had not been to the salon at all. The only difference was that patches of my hair were highlighted where they should not have been! Unlike the other services I had received at Bella Trio, the facial was very nice, though quite overpriced in my opinion. The most disappointing experience of all with Bella Trio was in making and rescheduling appointments. I tried this by telephone and by their online appointment form. It takes them a week to get back to you, if ever. In once case, they never did call me back. I would recommend this salon for beauty services. However, for hair services you will have better luck elsewhere. Don't expect even mediocre reception/administrative service. Pros: Ambiance, Parking Cons: Service, reception staff, administrative systems more