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Businiess name:
Bella Trio Day Spa & Salon
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Review by:
citysearch c.
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Review content:
I've been to Bella Trio three times: once to get a spa-style manicure/pedicure; once for a hair cut/color and then again for a facial. While the spa is really clean, attractive and very relaxing, its services leave a lot to be desired.
First, I was disappointed in the manicure/pedicure I received because the technician was very unprofessional. She ate her french fries and hamburger from McDonald's right in front of me while my nails were drying and spent the whole time talking about how she disliked all the other workers at the spa. I expect a little more professionalism for a $72 manicure/pedicure!
I then tried the hair salon for a cut and color and was again disappointed. Though the stylist had at least 10 years' experience and did a great job with the hair cut, her ability to touch up my highlights was surprisingly poor. She used a technique I had never heard of(called "ballyage" or something similar) which does not use foil to separate sections of the hair and uses less of the highlighting product. She claimed that this technique is more appropriate for highlight touchups and is less expensive for the customer. When I got home and inspected my hair, I noticed that my "roots" were still there! As far as my roots were concerned, it looked as though I had not been to the salon at all. The only difference was that patches of my hair were highlighted where they should not have been!
Unlike the other services I had received at Bella Trio, the facial was very nice, though quite overpriced in my opinion.
The most disappointing experience of all with Bella Trio was in making and rescheduling appointments. I tried this by telephone and by their online appointment form. It takes them a week to get back to you, if ever. In once case, they never did call me back. I would recommend this salon for beauty services. However, for hair services you will have better luck elsewhere. Don't expect even mediocre reception/administrative service.
Pros: Ambiance, Parking
Cons: Service, reception staff, administrative systems
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