Owner Mark Mitchell made a potentially unpleasant experience a positive one. A disagreement/miscommunication occurred about the length of the rental period; I sided with my friend who made the reservation, he with his staff member, but he refunded my money for the disputed day, and I would return and rent again from Barton Springs Bike rental based on his customer service. Now I know: Austin City Limits, you must rent bikes for THREE days! SXSW: an entire week!
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