I took my cat into this Banfield location five days ago, 2/11, after I had seen several TV ads within the week stating that the first office visit would be free. I wish I could find a copy of the TV ad now, because I believe that it stated that the special was running during most of February, but I cannot prove its content.\r
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After I got home with my pet and his antibiotics, and after having paid the $290 bill, I realized that I had been charged circa $35 for the office visit. I telephoned Banfield today, 2/16, and spoke with ""Dana"", who checked the date of my visit and then told me that the free office visit offer had expired on 2/6, five days BEFORE I was in there.\r
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The thing that makes me suspicious about the veracity of Dana's claim is that I checked the Centennial Banfield's website during the weekend, 2/12-2/13, and found a COUPON that I was supposed to use to get the ""free office visit"" advertised on TV, although the TV ad had said NOTHING about needing a coupon. \r
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Clearly, if the Banfield website still had its coupon online on 2/12-2/13, the offer in fact did NOT expire on 2/6, as Dana told me by phone today.\r
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I am so disgusted with this apparent dishonesty that I have canceled my cat's follow-up visit set for 2/18, and Banfield will not get the opportunity to see any of my other five cats, for shots or illness or injury or for anything else. \r
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My wonderful vet, who had been treating my cats since 1989, recently retired, so I was searching for a new vet for my six cats. Banfield, however, will not get my business.\r
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In my view, Banfield's dishonesty cheated me out of ca. $35. In so doing, however, they have cheated themselves out of earning several thousand dollars from me in the coming years.
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