To Whom it may concern... (I was visiting from LA)
Last night (Saturday, June 12 2010) I had V.I.P. service reserved for my birthday. I have NEVER been as disappointed as I was with the service at your club. When I arrived, the security at the main entrance was completely rude to me. I was not given the table in the upper level of the XXXXXX club as requested. I understand that there was another V.I.P. event taking place in the lower level; however the table we had arranged wouldn’t have interfered with the event taking place. After we didn’t get the table we had arranged, the time it took for your staff to fix the problem was unacceptable. I was told it would only take 30 minutes. An hour passes by and still I had not heard from the staff. I went and spoke with the staff again at which time I was told it would be another hour before I would receive my V.I.P service at which time it would have been 11:00 pm. I had to argue my way with the staff which then gave me a table at the other club where I didn’t want to be at in the first place, but was informed that my party would be moved to the original club. Well, our table never got moved and we were at the other club the whole night. During the events of the night to include coming and going from the other club, I was given a hard time by the security on multiple occasions to include going to the restrooms. On top of all this, the waitress assigned to our area had to constantly be reminded about making drinks for my party members. Instead, she was seen multiple times talking to the bartenders, Dj’s or the security. On a positive note, when asked to take care of an issue, she responded as necessary. Overall I was very disappointed with the quality of service offered at your club and the empty promises made by your administration staff who stated that there would be balloons, a table in a certain area, a cake which I did end up receiving after asking for it. If this is the kind of V.I.P. birthday package you all offer, you might want to revise your standard operating procedures.
Pros: Location
Cons: Service...
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