If I can give them negative rate, I would. Their service is the worst I've never had before in US. I got their service on 6/30/11. The guy names Juan is very rude. We told them carry as much stuff as possible if the truck has space. He said we told them not to move the rest of stuff even the truck had space. So it ended up much of our stuff still left in our old place and we had to move by ourselves. Things like refrigerator, big box that contains our Christmas tree and many of our suitcases are not moved. They drove away to lunch without telling us and drove to our new place directly after lunch. I thought they would come back to our old place to finish loading the rest of stuff. Juan lost temper when we asked them why he didn't load the stuff left in our old place. He used dirty words like F* and S* and yelled around in our new decent neighborhood. He said he had been working for 36 hours. He said he loaded a box to the truck and then we asked him to put down to our van and asked us if we wanted to treat him as a slave. Actually, it was a glass that we decided to carry by ourselves. I told him I treated him as a professional and I appreciate his service. But if his company kept him working for 36 hours and came to help us move, then he should understand who treated him as a slave. I know we didn't. He charged us $10 for each big wrap material and altogether he said they used 10 for us moving. I know we didn't use 10 big wrap, at most they used 5 wrap. Juan and the two other guys left without leaving the customer copy of receipt and didn't do the bulk bed and office desk reassembling. I had to call their company again. One of the managers agreed to come to fix the assembling the coming Sat, which should be 7/2, but nobody showed up. I called them again, I was told the manager was taking vacation. If he needs to take vacation, he should not promise me to come to help us assembling the furnature. So their owner Alan said he would come at 10am of 7/6 himself to help us. He didn't come either after 10am of 7/6. I had to call their office again, I was told Alan was heading to emergency room for collar bone problem. But he didn't make his professinals know until I called them why Alan didn't come. So finally they had two guys came to our new house in the afternoon to assemble our furnature. I told them they can come after 2pm, as I was in business call from 1 to 2pm. They showed up at 1:45pm and asked me how to assemble my bulk beds when I was in a conference call. I told them they had to wait after I'm done with my call.
I had moved several times, and never ran into such bad moving service. When we booked the order, RJ didn't tell me we should pay moving material and we never need to pay material before when we used other movers. And Juan charged us 12 small wraps and 10 big wraps. I'm sure they didn't use 10 big wraps for us. Those big wrap is for wrapping us big furnatures like piano, sofa, etc. Juan asked us to pay 1 hour their travling time due to morning traffic. But I was told we should pay 1/2 hour their traveling time. The hourly rate is $119. Does it mean if they stuck in traffic for two hours, I need to pay the traffic jam time for 2 hours? I especially could not accept the guy named Juan used dirty words yelling around and I almost called police men. Their didn't work efficiently. I saw them stood by the truck chatting when I came back as I told them I would leave for about 15 mins. One guy only carried one folding chair for one trip from my house to the truck. How can we expect a man who's been working for 36 hours will be willing to serve his customer and work efficiently?
I know I would never ever use their service in my life and never ever recommend to any people. I would use somebody who's honest and friendly to their customers instead, which I believe our customers deserve that.
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