Called Ashley Furniture Home Store in Bryant, AR to make a large purchase, unbeknownst to us, Wells Fargo Financial discontinued Ashley Furniture as boafide client. Because Wells Fargo cancelled Ashley Furniture's contract, my account was cancelled, which had a zero balance. Why would Ashley Furniture not inform their loyal customers of this change. Tried to use this account and found out I am no longer an account holder, AND made to feel I was at fault. If Ashely Furniture really cared about loyal customers as much as they promote, the company should have sent out a notification about such. It would be interesting to find out how many others have been surprised by this action...or should I say NON action. They have lost our business, not only because of this ""oversight"", but because of the way it was handled by the customer service rep that answered the phone. Would NOT have rated with 1-star had I not been prompted to rate in order to leave a review. In my opinion ""negative stars""!
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