Arbors Of Brentwood Apartment Homes

I lived in the apartment for the year of 2012. Over the time I was there I had to complain to the office about a number of things. First, right after I moved in they said they needed to fix something with the fire place. It was only supposed to take a couple of days. They did not tarp my furniture or clean up what so ever and there was dry wall dust covering my furniture, curtains and carpet! My toilet seat was left up and there was a dry wall dust hand print left on my refridgerator door! I was so mad! I called the apartment complex the next day and she appoligized but yet the next day they did the exact same thing! I also constantly had problems with the people who lived above me. They were always screaming at eachother in all hours of the night so much so that I even had to call the police one night because it was getting so heated. I couldnt wait to move out of this terrible place so I found a new place to live closer to where I worked. I was going to pay through the end of my lease so I wouldnt have to break it but I was going to move out a month early. I went to the office and asked what all needed to be done in order to move out and they simply said clean it and give us the keys. I gave notice 60 days in advance with my rent check and they claimed I never gave notice. BUT YET THEY CASHED THE RENT CHECK. Finally after complaining to the manager she let me end my lease when it was supposed to end. A month after I moved out they called saying I owed a electric bill charge of 40 some dollars so I paid it thinking they would finally be out of my life. WRONG! They are still calling 3 months later saying I owe money for the electric bill after my lease was already over! and $25 in miscelaneous fees! This place is so rediculous and sooooooo unorganized! I would NEVER recommend anyone to live here! Live in a box under a bridge before you move into this place! So unprofessional and unorganized! I have lived in 3 other apartment places before this one and I have never complained or had any problems what so ever with anything! This place is absolutely terrible! more

My family and I moved into the Arbors of Brentwood February of 2010. We were very excited because we thought we were moving into a great complex…but we have had nothing but problems since moving in. We were told that we were getting an “upgraded” 2 bedroom apartment. Updated paint, countertops and appliances…the issue is that the only thing we got, along with an “upgraded” price, was a dishwasher that didn’t work that took them 2 months to replace, a stove that had burners that heated to high all the time, and a refrigerator that made about 12 ice cubes a day…oh, and lets not forget the ants…everywhere in our master bath, our master closet all over our clothes, and our son’s room, I even found them in our bed one night while watching TV with my husband. That issue took over two months to resolve and I still have to squish one or two ants a day in our bathroom…now we can move to the leak in the ceiling above the fireplace and the sliding glass door that they were supposed to replace because the handle fell off in my husbands’ hand when he was trying to lock up for the evening one night…the sliding glass door still doesn’t lock, and we have mentioned it a couple of times to management. THEY TELL US THAT THE DOOR IS ON ORDER…BS! So you would think that after all that we have had to deal with in our “upgraded” apartment that management would give us a bit of a break on late fees for the month of April, IN THE NAME OF CUSTOMER SERVICE, when our tax refund check didn’t come when we expected. We even had the federal government fax over a letter stating the date when our check would be cut and mailed, but management didn’t seem to care…they said we would have to pay the late fees anyway. The amazing thing was that even after we told them that we would have our money the third week in April, and even after the IRS faxed them that letter, we still received 4 eviction notices on our front door during the three weeks that we were waiting for our check… We received our check exactly when the IRS said we would, and we knew that we were not allowed to write a PERSONAL check for our rent because that is what it said on the 4 eviction letters we received from Cindy, so we went and got two money orders…one for April rent and one for May rent…both for the same amount, minus the late fees for the month of April…because I honestly feel that we deserve a discount for all of the BS we have had to go through and are still going through…WELL, CINDY DIDN’T THINK SO! SHE CALLED ME FIRST THING THIS MORNING AND SAID THAT THEY ARE GOING TO NEED THAT EXTRA $103.00 OR THEY WILL START THE EVICTION PROCESS...EVEN THOUGH WE PAID FOR APRIL AND MAY!!!!! SO THEY WILL GET THEIR $103.00, BUT IT WILL COME AT A PRICE, AND I HOPE THAT PRICE IS ALL OF YOU OUT THERE WHO ARE LOOKING FOR A GREAT PLACE TO LIVE…THAT GREAT PLACE IS NOT THE ARBORS OF BRENTWOOD! OH, THE CLUB HOUSE WAS COMPLETELY FLOODED THE OTHER DAY AND IT TOOK MANAGEMENT/MAINTENANCE A COUPLE OF DAYS TO EVEN NOTICE…SHOWS YOU HOW OFTEN THEY CLEAN THE CLUB HOUSE BATHROOMS AND WORK OUT EQUIPMENT…WHAT KINDA MOLD DO YOU GET WITH SOILED CARPET? THEY SHOULD PROBABLY REPLACE THAT…DON’T WANT RESIDENTS GETTING SICK WHILE WORKING OUT…but management doesn't seem to care about their residents... WE ARE STUCK HERE FOR A YEAR…DON’T GET STUCK TOO!!!! more

My family and I moved into the Arbors of Brentwood February of 2010. We were very excited because we thought we were moving into a great complex?but we have had nothing but problems since moving in. more