The front desk staff get an A++ from me! After a small fender bender in my Honda Civic, I visited two other shops on my insurance company's approved list. Had vastly different, somewhat dis satisfactory experiences at both. I decided to try one more shop that was one of several recommended by Kaloci & Son, a maintenance shop specializing in Hondas. I picked Anchor because it got high marks and is Diamond-Certified, i.e. met a certain standard of recommendations by independent customer survey. From the first phone call through to the final delivery of my repaired car, everyone at Anchor were friendly, thorough, communicative, handled all the paperwork with my insurance company, proactive and took pride in their work. Not only did I have the most confidence in their estimate because of their thoroughness of initial estimate but they used phone, email and in-process photos on the website to keep me informed and included on the entire process.
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