When I discovered I had a leak under my manufactured home, I was quite concerned as I live on such a limited budget...one of those senior widows living primarily on Social Security. I contacted three other plumbing companies listed in the yellow pages with bad results -- exhorbitant prices merely to come out and assess the problem, champagne hourly prices when I'm on a beer budget. Anyway, when I called Americas, I was greeted with a friendly greeting from Bob, who said there was no cost for an estimate, etc. I made an appointment for a plumber to come out.
Since then I have been repeatedly impressed with your employees. I've received telephone calls informing me of time of arrival, a check-back call re service, etc. Dwaine Douglas was professional through and through, even though he had to crawl under my home and the ground was quite muddy. He discovered the faulty pipe, which he removed, and he capped off the line so I would have water in the house until the new part arrived from Colorado.
I have already told several neighbors about my pleasant experience and I will be happy to hand out business cards if Dwaine brings extra when he returns to complete the job. Thanks for being honest and not greedy like some other plumbers who advertise a lot.
Lois Ross
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